Summary
Overview
Work History
Education
Skills
Timeline
Generic

SAMUEL HAGAN

Pittsburgh,PA

Summary

A motivated and detail-oriented individual with a degree in Computer Science and a minor in Cybersecurity. With a strong work ethic, attention to detail, and excellent problem-solving skills, I am confident I can contribute value to any team. I am eager to take on new challenges and contribute to the success of your organization.

Overview

10
10
years of professional experience

Work History

Uber Driver

Uber Technologies Inc.
Pittsburgh, PA
01.2023 - Current
  • Collaborated with rideshare platform support teams to address any operational concerns.
  • Confirm the rider's identity by using their name and matching it with a picture to establish familiarity.
  • Maintained high ratings from passengers for cleanliness, safety, and customer service.
  • Utilized feedback from passengers to improve service and address any shortcomings.
  • Participated in ongoing training to improve driving and customer service skills.
  • Used advanced driving techniques to better improve time management and safety.
  • Educated passengers on the rideshare app features, promoting a seamless experience.
  • Offered riders information about local attractions and restaurants.
  • Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.

IT Support Specialist

Indiana University of Pennsylvania
Indiana, USA
06.2021 - 12.2022
  • Provided technical support to students and faculty, resolving an average of 20+ issues per day related to software, hardware, and network connectivity
  • Installed and maintained computer systems and software, ensuring that all devices were up to date with the latest updates and security patches
  • Conducted user training sessions to educate students and faculty on software and hardware use, resulting in a 20% increase in user productivity
  • Managed computer equipment and peripherals inventory, ensuring that all devices were properly labeled, tracked, and maintained
  • Collaborated with other IT staff to design and implement new systems and software tools, resulting in improved efficiency and productivity

Sales Associate Team Lead

Lowes
Monroeville, USA
06.2019 - 06.2021
  • Led a team of 6 sales associates to achieve sales targets and meet performance metrics, resulting in a 20% increase in overall store sales
  • Provided coaching and training to team members to improve their sales skills and customer service techniques, resulting in a 10% increase in customer satisfaction scores
  • Monitored inventory levels and collaborated with the store manager to ensure product availability and accurate pricing
  • Handled customer inquiries, complaints, and escalations promptly and professionally

Sales Associate

Giant Eagle
North Huntington, USA
06.2015 - 08.2017
  • Provided exceptional customer service by addressing inquiries, resolving issues, and handling complaints promptly and professionally
  • Maintained a clean and organized store environment by stocking shelves, setting up displays, and conducting regular inventory checks
  • Collaborated with team members to achieve sales targets and meet performance metrics
  • Conducted cash handling and credit card transactions with accuracy and attention to detail

Education

Bachelor's degree - Computer Science, Cybersecurity Minor

Indiana University of Pennsylvania
Indiana, PA
12.2022

Skills

  • Technical troubleshooting
  • Exceptional customer service experience
  • Proficient in working with ticketing systems
  • Experience with installations
  • Experience with updates
  • Experience with computer maintenance
  • Familiarity with different operating systems
  • Familiarity with Windows
  • Familiarity with macOS
  • Familiarity with Linux
  • Time management
  • Technical support
  • Excellent communication

Timeline

Uber Driver

Uber Technologies Inc.
01.2023 - Current

IT Support Specialist

Indiana University of Pennsylvania
06.2021 - 12.2022

Sales Associate Team Lead

Lowes
06.2019 - 06.2021

Sales Associate

Giant Eagle
06.2015 - 08.2017

Bachelor's degree - Computer Science, Cybersecurity Minor

Indiana University of Pennsylvania

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