Samuel Hale
Lawrence,KS
Summary
Proven leader and adept communicator, I enhanced training programs at Panera Bread, leading to a significant uptick in team productivity and job satisfaction. At the University of Kansas Art and Architecture Library, I streamlined material acquisition and boosted user satisfaction through meticulous cataloging and effective reference services. Skilled in database navigation and customer relationship management, my focus is on delivering tangible results and improving operational efficiency.
Overview
7
7
years of professional experience
Work History
Student Librarian Assistant/Supervisor
University of Kansas Art and Architecture Library
08.2023 - Current
- Streamlined the acquisition process for new materials by accurately cataloging, labeling, and shelving items in a timely manner.
- Supported research efforts of patrons by assisting with reference inquiries and directing users to appropriate resources.
- Bolstered user satisfaction rates with efficient book retrieval from stacks area and timely reshelving of returned items.
- Upheld confidentiality standards for patron records while maintaining accurate user information within the library system.
- Expedited interlibrary loan process by submitting requests accurately while ensuring prompt delivery of requested materials to patrons.
- Aided librarians with instructional sessions for students on topics such as database searching or citation management tools.
- Expanded student knowledge of available resources by conducting tours of the library facilities for new users.
- Collaborated with librarians to develop engaging displays and exhibits that promoted library resources and events.
Team Lead Trainer
Panera Bread
09.2020 - Current
- Collaborated with management to identify skill gaps and create targeted training initiatives.
- Developed comprehensive training programs for new hires, resulting in improved productivity and job satisfaction.
- Monitored team performance metrics and adjusted training plans accordingly to maximize results.
- Evaluated individual employee progress and provided constructive feedback for improvement.
- Taught new team members correct procedures for all areas of operations.
- Trained other employees in customer service, food safety, and performance requirements.
Crew Member
AMC Movie Theater
03.2018 - 09.2020
- Worked front counter, customer service desk, and in the kitchen.
- Trained new team members on procedures, customer service, and sales techniques.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Education
Bachelor of Arts - Art History
University of Kansas
Lawrence, KS05.2026
Skills
Adaptive Learning
Reference Services
Reading Comprehension
Database Navigation
Cataloging and shelving
Customer Relationship Management
Written and oral communication
Processes and procedures
Display Creation
Attention to Detail
Problem-solving abilities
Reliability
Timeline
Student Librarian Assistant/Supervisor
University of Kansas Art and Architecture Library
08.2023 - Current
Team Lead Trainer
Panera Bread
09.2020 - Current
Crew Member
AMC Movie Theater
03.2018 - 09.2020
Bachelor of Arts - Art History
University of Kansas
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