Samuel Hall

As a Senior Financial Crimes Associate in the Special Investigations Group, I have been instrumental in uncovering and addressing complex fraud and anti-money laundering (AML) concerns. My responsibilities include:

• Investigating unusual customer and transaction activity involving a multitude of entities, leveraging various data sources like LexisNexis, social media platforms, and internal banking systems (AXCIS, Newton, OIB, and Hogan).
• Documenting detailed findings and authoring Suspicious Activity Reports (SARs) as required by regulatory compliance.
• Demonstrating a thorough understanding of laws as pertains to AML and the Bank Secrecy Act (BSA).
• Providing regular updates to management, contributing to the identification of potential trends.
• Consistently managing workflow within critical timeframes, accommodating extra cases, managerial projects, and training
• Training colleagues on job duties and assisting with training sessions.
• Showcasing proficiency in Microsoft Word and Excel, including creating Pivot Tables and Macros.

As a Financial Crimes Associate in the AMLI-Domestic division, I played a key role in detecting and reporting suspicious activities. My responsibilities included:

• Investigating unusual customer and transaction activity reported from various sources
• Utilizing open-source records, social media, and internal bank systems to document relevant results
• Crafting Suspicious Activity Reports (SARs) in compliance with regulations
• Efficiently managing workflow within critical timeframes, handling extra cases and contributing to training and projects
• Assisting in training new hires as well as helping to facilitate job shadowing.
• Displaying adaptability in learning new programs and systems quickly with and without formal training.

• Supported Financial Crimes Specialists in their day-to-day work, including monitoring
  workload, communicating process/policy changes, case review, feedback
  disputes and questions/research on more complex cases or transactions which may
  require communication with managers in various departments and judgement calls.
• Assisted the training team during new hire and cross training, including monitoring feedback to gather information on where followup training would be beneficial.
• Monitored various internal General Ledgers for activity to ensure that entries were matched and aging items cleared.
• Led and assisted with projects in addition to my day to day work. For example, assisted with aligning our expected workflow with new flex-scheduling options for employees, which involved data gathering and working with Excel to identify the best options to present to management.

• Researched and analyzed situations resulting in a loss to the bank, and determining where the loss should be assigned.
  
• Performed in-depth research across various systems to accurately categorize accounts with losses, ensuring the proper processing of collection efforts.
  
• Used Excel, Word and Outlook in day-to-day work.

• Handled the closing of accounts flagged for fraud and disbursed funds to the customer and/or other parties in cases of the account being overdrawn,
• Cleared General Ledger (GL) lines using both electronic and manual processes to ensure that all monetary entries were entered correctly.
• Assisted with writing training documents and holding meetings to communicate new processes and procedures.

• Researched complex issues and complaints on customer accounts, including
  transaction issues, maintenance, product questions.
• Handled escalated, time sensitive issues from store-level departments and other WF
  Departments.
• Reviewed Legal Documentation, including but not limited to Power of Attorneys, probate documents and Conservatorship/Guardian orders to ensure compliance.
• Reviewed the work of and provided guidance and assistance to other employees as well as providing coaching feedback.

• Researched complex issues on customer accounts, including transaction issues,
  maintenance research, product questions from store-level departments and other
  WF departments.
• Handled and interpreted questions on bank policy and procedure.
• Created documents and forms for training, facilitated training sessions and helped refine training procedures.