Summary
Overview
Work History
Skills
Accomplishments
Timeline
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Samuel Hancock

Birmingham,AL

Summary

Highly-motivated Site Reliability Engineer focused on observability and event management looking to support development teams and customers by using automation to monitor cloud infrastructure.

Overview

4
4
years of professional experience

Work History

Site Reliability Engineer

Shipt
Birmingham, AL
04.2020 - Current
  • Primarily focused on Observability and Event Management during transitions from monolith to microservice infrastructure as well as complete virtual cloud migration to ensure 99.9% availability system wide
  • Provided support to Shipt built SRE tooling to offer developers monitoring to their service by integrating logging, visual metric collection, alerting, and playbook procedures.
  • Worked parallel with service engineering team to optimize resource allocation to remove traffic bottlenecks and overall stability a resiliency by utilizing load and performance testing.
  • Owned Shipt built Slack integrated Incident Management tool that is responsible for communication during incidents, planned maintenance and chaos events. This tool is written primarily in Python. This tool is the visual interface integrated with Slack that then communicated with a Postgres database.
  • Participated in oncall rotation for SRE which required rotations once ever 5 weeks and to be available 24/7 for any p1 issue or alert.

Security Analyst

Shipt
Birmingham, AL
01.2019 - 04.2020
  • Worked with SSO client Okta to build apps for internal SaaS based on SAML2.0 assertions.
  • Assisted in becoming PCI Level 1 Compliant as well as assisted in SOC2 observation period.
  • Worked in AWS regularly to issue permissions to users, update DNS records thus leading to familiarity with AWS services.
  • Built several Python apps to automate AWS tasks via AWS’ SDK (boto3).
  • Established company-wide security best practices and protocols to mitigate risk of data breach.
  • Monitored computer virus reports to determine when to update virus protection systems.
  • Reviewed violations of computer security procedures and developed mitigation plans.
  • Maintained data management and storage systems to protect data from compromise.
  • Developed plans to safeguard computer files against modification, destruction or disclosure.
  • Completed vulnerability scans to identify at-risk systems and remediate issues.

Experience Team

Shipt
Birmingham, AL
02.2018 - 03.2019
  • Collaborated with internal team members to resolve customer concerns and deliver enhanced customer experiences.
  • Resolved customers' issues related to online purchases, late product deliveries and billing discrepancies to encourage good customer relationships.
  • Utilized telephone, online chat and email platforms to deliver outstanding customer service.
  • Maintained extensive knowledge of company products to recommend items that aligned with customer needs.
  • Facilitated inter-departmental communication to effectively provide customer support.
  • Applied highly effective selling skills while properly engaging and presenting solutions to customers.

Skills

  • Amazon Web Services
  • Google Cloud Platform
  • Python
  • Project Management
  • Technical documentation
  • Regulatory compliance

Accomplishments

In four years time, I have progressed from an entry level customer service role to become a leading contributor as a Site Reliability Engineer. While overcoming new technological advances and shrinking my knowledge gap through networking, I also participated in pair programming with dev-ops, backend developers, and data teams throughout the organization.

During my two plus as an SRE at Shipt, I have commandeered 77 separate events including log lasting P1 incidents. These events have helped me as an engineer by providing the opportunity to communicate with other teams and learning how their services communicate through Shipt's microservice infrastructure.

Timeline

Site Reliability Engineer

Shipt
04.2020 - Current

Security Analyst

Shipt
01.2019 - 04.2020

Experience Team

Shipt
02.2018 - 03.2019

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