Summary
Overview
Work History
Education
Skills
Timeline
Generic

Samuel Hansen

Kingwood

Summary

Dynamic and results-driven professional with a strong background in customer service and employee training at Jersey Mike's Subs. Proven ability to enhance guest satisfaction and maintain workplace safety. Skilled in conflict resolution and quality control, consistently delivering exceptional service in high-pressure environments. Committed to fostering a positive team atmosphere.

Overview

3
3
years of professional experience

Work History

Shift Lead

Jersey Mike's Subs
11.2023 - Current
  • Completing store opening and closing procedures and balance tills.
  • Train new employees and delegate daily tasks and responsibilities.
  • Maintain a clean and organized work environment, ensuring safety standards are met consistently.
  • Oversee cash handling procedures, ensuring accuracy and proper documentation at all times.
  • Provide exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.

Intern

Woodridge Baptist Church
09.2024 - 12.2025
  • Support staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
  • Gain valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
  • Gain hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
  • Stepped into leadership roles, increasing knowledge and assertiveness in this field.

Janitor

Home Run Ministries
09.2022 - 05.2024
  • Improved facility cleanliness by performing daily maintenance tasks, such as sweeping, mopping, and vacuuming.
  • Kept building spaces premises clean inside and outside.

Front of House Employee

Chick-fil-A
09.2022 - 01.2023
  • Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
  • Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
  • Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
  • Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.

Education

Associate of Arts -

Lone Star College
Houston, TX
05-2026

Skills

  • Customer service focus
  • Employee training
  • Guest service
  • Team motivation
  • Conflict resolution
  • Workplace safety
  • Rules enforcement
  • Quality control
  • Shift paperwork completion

Timeline

Intern

Woodridge Baptist Church
09.2024 - 12.2025

Shift Lead

Jersey Mike's Subs
11.2023 - Current

Janitor

Home Run Ministries
09.2022 - 05.2024

Front of House Employee

Chick-fil-A
09.2022 - 01.2023

Associate of Arts -

Lone Star College

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