Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

Samuel Havely

29 Palms ,CA

Summary

40+ years experience in the light truck / auto repair industry. Dedicated, loyal and customer-oriented Supervisor. Possesses strong knowledge of best practices and principles of employee coordination including work assignment, planning, review and training in work procedures. Blends superb time management and organizational skills with attention to detail.

Overview

43
43
years of professional experience
1
1
Certification

Work History

Manager

MCCS 40HRS Wk
29 Palms, CA
01.2017 - Current
  • Comply with company policies, objectives and communication goals. Plans, organizes work, and manages internal procedures and resources to ensure maximum productivity
    and economies.
  • Produced SOPs to document workplace procedures and optimize productivity through standardization.
  • Crafted operations best practices using audits and project management team feedback.
  • Prepares internal office financial plans and related records and reports, and exercises
    authority on approved budget.
  • Monitors programs on a regular basis, and initiates corrective action to
    ensure support of operating programs of MCCS.
  • Manages new property resources and may provide
    direction on facility renovations and improvements.
  • Develops long range plans in conjunction with
    internal operating directives, and exercises internal personnel management authorities as delegated by the
    higher-level supervisor with regard to subordinate supervisors and employees in the office.
  • Directly or indirectly through subordinate supervisors supervises employees.
  • Counsels and trains employees,schedules and directs work, appraises work performance.
  • Approves or disapproves leave, and personnel actions.
  • Must be alert to substance abuse and take appropriate action.
  • Effectively supports the Marine Corps Equal Employment Opportunity and Sexual Harassment policies, and ensures compliance with fire, safety, and other environmental issues and programs.
  • Maintains and enforces security of funds, merchandise, supplies and equipment to preclude or minimize the potential for fraud, waste and abuse.
  • Promoted employee safety awareness based on understanding of regulatory mandates and organizational best practices.
  • Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
  • Provides World Class Customer Service with an emphasis on courtesy.
  • Assists customers and communicates positively in a friendly manner.
  • Takes action to solve problems quickly.
  • Alerts the higher-level supervisor, or proper point of contact for help when problems arise.
  • Adheres to safety regulations and standards.
  • Promptly reports any observed workplace hazards, and any injury,
    occupational illness, and/or property damage resulting from workplace mishaps to the immediate supervisor.
  • Adheres to established standards of actively supporting the principles of the EEO program and prevention of sexual harassment.
    Performs other related duties as assigned.
  • Established and maintained operating schedules to provide effective coverage for key areas and achieve objectives.
  • Coached and mentored 6 staff members through constructive feedback to develop long-term career goals.
  • Coordinated with internal departments to maximize operational efficiency across production and administrative areas.
  • Established and enforced clear goals to keep employees working collaboratively.
  • Performed minor equipment repairs to keep jobs on task and notified maintenance department of major machinery failures.
  • Conducted evaluations and reviews for 6 employees.
  • Realigned workflows with changing business demands by evaluating processes and employee strengths.
  • Responsible for the management and administration of automotive service center operations, which includes complete automotive repair services (as directed), the resale of automotive parts and accessories, and other items that may be directed to be sold.
  • Periodically conducts pricing surveys in area and
    coordinates with other service components to ensure the setting of competitive rates.
  • Responsible for acting on patron complaints.
  • Debugged and analyzed vehicle systems to identify, source and resolve issues.
  • Assessed equipment to determine cause of issue or malfunction and identified appropriate repairs.
  • Dismantled heavy equipment to locate and accurately diagnose mechanical defects.
  • Kept accurate records of all machine and equipment repair work that had been performed.
  • Disassembled equipment using hand tools and hoists to begin repair work.
  • Worked in shop and at customer locations to handle heavy equipment repair, maintenance and commissioning needs.
  • Read and interpreted technical details such as schematics, manuals and drawings.
  • Adjusted, repaired and overhauled work on automotive and heavy equipment.
  • Utilized various methods to perform routine and preventive maintenance tasks on excavators and dozers.
  • Maintained records of time and materials used on job to foster accurate invoicing.
  • Raised trucks, buses and heavy parts or equipment with hydraulic jacks or hoists.
  • Conferred with customers to obtain descriptions of vehicle problems and discuss repair requirements.
  • Disassembled units and inspected parts for wear with micrometers, calipers and gauges.
  • Utilized electronic testing equipment to troubleshoot fuel, ignition and emissions control systems.
  • Repaired and serviced air conditioning, heating and electrical systems.
  • Disassembled and overhauled internal combustion engines, pumps and generators.
  • Inspected and verified dimensions and clearances of parts to verify conformance to factory specifications.
  • Tested electronic computer components in automobiles to determine proper operation.

Site Manager/ Lead Mechanic

Mantech International Corp. 84Hrs Wk.
Charlotte, NC
11.2011 - 12.2014
  • Maintained high standards of safety, productivity and quality for every job.
  • Managed sites with focus on safety, process operations and productivity.
  • Reported to supervisors weekly regarding project progress, site problems and labor status.
  • Complied with federal and company regulations to maintain high level of safety at all job sites.
  • Communicated positively with employees, demonstrating high company standards and mitigating issues immediately.
  • Analyzed job sites daily to mitigate risks for workers and visitors.
  • Coordinated regular preventive and predictive maintenance programs to maintain optimal equipment functionality.
  • Reviewed quality control reports in LogMaster to monitor various quality aspects of completed repairs/modifications and routine service.
  • Monitored parts and equipment used at job sites.
  • Delegated duties to each employee based upon his or her skills set and monitored progress daily.
  • Obtained specifications and directed work for multiple construction crews.
  • Consulted blueprints and repair manuals to complete high-quality repairs and restore optimal functionality.
  • Recorded completed repairs, all further repairs required and parts to be ordered on service call ticket.
  • Enhanced customer satisfaction ratings by efficiently resolving technical, on-site and account issues.
  • Evaluated and repaired small engines, outdoor power equipment and handheld electrical devices.
  • Managed day-to-day operations and maintenance of equipment in military MRAP and route clearance fleets..
  • Troubleshot malfunctions and diagnosed issues to get equipment back into service quickly and fully.
  • Followed safety guidelines for using tools, equipment and heavy machinery to avoid accidents and injury.
  • Motivated and encouraged team members to communicate more openly and constructively with each other.
  • Prioritized tasks to plan and delegate work to reduce delays and increase productivity.
  • Communicated job status and estimated completion times.
  • Led shift meetings and briefings at shift turnover to share important information.
  • Evaluated staff based on productivity, workmanship and safety record to address areas needing improvement.
  • Reviewed and approved material requests and coordinated with logistics to monitor on-time materials arrival.
  • Estimated costs of vehicle repair.
  • Performed troubleshooting and diagnostic procedures to locate source of malfunctions.
  • Trained and guided employees on correct methods for performing different repairs and maintenance services.
  • Kept work garage clean and organized to meet internal and regulatory expectations governing safety.
  • Used diagnostics and troubleshooting tools to identify failures and equipment issues.
  • Tested components and systems using infrared engine analyzers, compression gauges and computerized diagnostic devices.
  • Conducted test drives before and after repair services.
  • Performed maintenance inspections, tune-ups, oil changes and other key services.
  • Completed simple and advanced repairs according to specifications for brakes, exhaust and electrical systems.
  • Reviewed brakes and assessed whether pads needed replacement, discs should be turned or other service requirements.
  • Repaired, replaced and adjusted brakes.

Team Leader/Service Technician

Beverly Hills Limited 40 Hrs. Wk.
Beverly Hills, CA
02.2001 - 07.2006
  • Delegated daily tasks to team members to optimize group productivity.
  • Developed open and professional relationships with team members, enabling more effective issue resolution.
  • Developed and implemented policies, procedures and process improvement initiatives to improve retention rates and increase customer satisfaction.
  • Promoted to leadership position in recognition of strong work ethic and demonstrated ability to provide exceptional customer service.
  • Kept work areas clean, neat and free of safety hazards to maximize efficiency.
  • Developed and deployed new services and implemented new company policies.
  • Enforced adherence to company policies, answered coworkers' questions and trained new personnel.
  • Tested electronic components and computer controls with specialized devices.
  • Optimized functionality of automotive equipment and systems with skilled tuning of settings.
  • Adjusted, repaired or replaced defective automotive parts.
  • Tested vehicles to assess individual components and systems.
  • Performed maintenance inspections, tune-ups, oil changes and other key services.
  • Performed customer work and warranty repairs in compliance with manufacturer standards.
  • Completed repairs and maintenance to major vehicle models to meet safety specifications.
  • Evaluated, repaired and aligned vehicle suspensions.
  • Answered customer questions and discussed options face-to-face, over telephone and via email.
  • Removed, replaced, balanced and rotated new or used tires to maintain on-road safety
  • Performed troubleshooting and diagnostic procedures to locate source of malfunctions.
  • Tracked mechanical and repair problems and discussed solutions with shop leadership.
  • Performed minor maintenance services, including gasket replacements, coolant flushes and tune-ups.
  • Detected combustible gas and refrigerant leaks using special instruments.
  • Troubleshot faults and devised successful solutions for intermittent issues.
  • Kept team in compliance with shop and manufacturer specifications for all repairs and maintenance services.
  • Completed simple and advanced repairs according to specifications for systems such as brakes, exhaust and electrical.
  • Offered training and support to keep team members motivated and working toward objectives.
  • Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
  • Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
  • Assigned projects and distributed tasks to team members as per area of expertise.
  • Fostered positive employee relationships through communication, training and development coaching.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
  • Completed daily quality assurance duties to provide feedback for improvements.
  • Interviewed and selected potential new team members from list of candidates recommended by recruitment team.
  • Helped mitigate and resolve data issues by analyzing situation and implementing appropriate solutions.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Supported sales team members to drive growth and development.
  • Mentored junior team members and managed employee relationships.

Supervisor

J&D Automotive 50 Hrs WK.
Whittier, CA
01.1996 - 03.2000
  • Established and enforced clear goals to keep employees working collaboratively.
  • Performed minor equipment repairs to keep jobs on task and notified maintenance department of major machinery failures.
  • Conducted evaluations and reviews for 2 employees.
  • Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
  • Provided ongoing training to address staff needs.
  • Realigned workflows with changing business demands by evaluating processes and employee strengths.
  • Identified and corrected performance and personnel issues to reduce impact to business operations.
  • Searched within service and maintenance manuals to perform repairs and diagnosis.
  • Conducted routine servicing on fuel, electrical and cooling systems.
  • Performed minor maintenance services, including gasket replacements, coolant flushes and tune-ups.
  • Maintained garage safety protocols to meet regulatory and company expectations.
  • Repaired engines and transmissions, providing labor and parts cost breakdowns for work performed.
  • Removed, replaced, balanced and rotated new or used tires to maintain on-road safety
  • Utilized infrared engine analyzers, compression gauges and computerized diagnostic devices to test vehicle components and systems.
  • Developed in-depth understanding of automotive systems and components to complete fast and accurate repairs.
  • Completed repairs and maintenance to major vehicle models to meet safety specifications.
  • Tested engine, safety and combustion control standards to comply with state vehicle requirements.
  • Conveyed troubleshooting diagnosis to customer and outlined proposed repair plan and associated costs.
  • Evaluated, repaired and aligned vehicle suspensions.
  • Welded, soldered and fabricated parts to complete skilled services.
  • Interpreted drawings and schematics to pinpoint sources of mechanical issues.
  • Maintained certifications and completed training on systems and components.

Manager

Star Shell 60Hrs. Wk
Santa Fe Springs, CA
06.1991 - 06.1996
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Recruited and hired qualified candidates to fill open positions.
  • Promoted employee safety awareness based on understanding of regulatory mandates and organizational best practices.
  • Reviewed employee performance every six months and delivered constructive feedback to improve weaknesses.
  • Developed and oversaw strategies for improving operational efficiency and accuracy.
  • Trained, mentored and motivated employees to maximize team productivity.
  • Oversaw day to day operations such as electrical updates, vehicle maintenance, client relations.
  • Motivated employees to share ideas and feedback.
  • Trained, managed and motivated employees to promote professional skill development.
  • Implemented and standardized policies to deal with un-satisfied customers
  • Performed California smog check inspections.
  • Prepared appropriate maintenance forms and records for accountability.
  • Executed preventive and corrective maintenance on work trucks and other vehicles.
  • Monitored shop equipment to maintain safe working condition.
  • Interpreted drawings and schematics to pinpoint sources of mechanical issues.
  • Maintained knowledge of updated changes in various models of equipment.
  • Wrote up detailed repair orders outlining all actions and estimated costs.
  • Inspected vehicles to assess damage and strategize repair plans.
  • Rebuilt components and systems to correct faults and achieve desired performance levels.
  • Evaluated vehicle schematics to assess required parts and order accordingly.
  • Calibrated repaired systems to meet performance specifications outlined by manufacturers.
  • Adjusted, repaired or replaced defective automotive parts.
  • Used diagnostics and troubleshooting tools to identify failures and equipment issues.
  • Optimized functionality of automotive equipment and systems with skilled tuning of settings.
  • Examined all critical vehicle systems and parts to determine appropriate repairs and costs.
  • Tested electronic components and computer controls with specialized devices.
  • Monitored staff performance and addressed issues.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Exercised good judgment and decision-making in escalating concerns and resolving issues.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Led team meetings and one-on-one coaching sessions to continuously improve performance.
  • Maintained adequate staffing to meet objectives within budget.
  • Minimized staff turnover through appropriate selection, orientation and training.
  • Developed and implemented appropriate plans to resolve unfavorable trends and enhance sales.
  • Determined marketing strategies by reviewing operating and financial statements and departmental sales records.

Service Mechanic

Usary Tire and Service 48 Hrs. Wk
Santa-Fe Springs, CA
06.1988 - 06.1991
  • Performed routine servicing and preventative maintenance inspections, ensuring operability of mechanics and electronics.
  • Conducted vehicle repairs and broad-spectrum services, comprising engine tune-ups, filter replacements, tire rotations and oil changes.
  • Completed evaluations of vehicle systems and related parts to troubleshoot and determine failures or functionality issues.
  • Adhered to all California state requirements for vehicle emissions or combustion control standards and safety regulations.
  • Performed customer work and warranty repairs in compliance with manufacturer standards.
  • Completed repairs and maintenance to major vehicle models to meet safety specifications.
  • Performed maintenance inspections, tune-ups, oil changes and other key services.
  • Detected combustible gas and refrigerant leaks using special instruments.
  • Completed simple and advanced repairs according to specifications for systems such as brakes, exhaust and electrical.
  • Removed, replaced, balanced and rotated new or used tires to maintain on-road safety
  • Conducted inspections and tests to verify safety and compliance with emissions limits.
  • Performed troubleshooting and diagnostic procedures to locate source of malfunctions.
  • Pursued frequent opportunities to further enhance maintenance and repair skills.
  • Kept work garage clean, organized and efficient to meet internal and regulatory expectations governing safety.
  • Communicated advanced mechanical information to non-mechanical people in easy-to-understand terms.
  • Performed minor maintenance services, including gasket replacements, coolant flushes and tune-ups.
  • Tracked mechanical and repair problems and discussed solutions with shop leadership.

Tire Installer

Grand auto 40 Hrs. Wk
Rowland Heights, CA
01.1985 - 06.1988
  • Evaluated brake systems and installed or repaired parts such as pads and drums for optimal performance.
  • Changed and rotated tires for customers to ensure safety and maximize customer service rankings.
  • Diagnosed and repaired tire and rim issues.
  • Checked vehicle for leaks and topped off fluids.
  • Performed tire rotations, mounts and balancing on all types of vehicles.
  • Completed advanced services, including coolant flushing.
  • Exceeded customer satisfaction by finding creative solutions to problems.

Stocking Clerk

Rowland Heights Liquor 20 Hrs. Wk
Rowland Heights, CA
08.1982 - 07.1984
  • Updated signage to reflect new pricing or temporary promotional strategies to increase sales.
  • Tracked inventory, conducted cycle counts and audits and resolved issues to maintain accurate records.
  • Organized stockroom by keeping products in correct locations to maintain accurate inventory counts.
  • Assisted customers by locating items and loading heavy purchases in vehicles.
  • Moved and rebuilt shelves, racks and displays to increase visibility of merchandise.
  • Maintained neat, safe and orderly workspace to prevent accidents and injuries.
  • Stocked and rotated products, supplies and paper goods to optimize freshness.

Education

GED -

John A. Rowland High School
Rowland Heights, CA
01.1984

Some College (No Degree) - Automotive Technology

Citrus Community College
West Covina, CA

Skills

  • Brand management
  • Goal-oriented
  • Leadership
  • Processes and procedures
  • Issue and conflict resolution
  • Work ethic
  • Team management
  • Supervision
  • Troubleshooting
  • Analytical
  • Flexible

Certification

  • ASE Certified Master Automotive Technician
  • Mercedes Benz certified technician

Accomplishments

  • Grew revenue by 60% in the first year by spearheading development of the ASC full service program.
  • Created highly effective new program that significantly impacted efficiency and improved operations.
  • Boosted customer satisfaction ratings by 26% in under 9 months.

Timeline

Manager

MCCS 40HRS Wk
01.2017 - Current

Site Manager/ Lead Mechanic

Mantech International Corp. 84Hrs Wk.
11.2011 - 12.2014

Team Leader/Service Technician

Beverly Hills Limited 40 Hrs. Wk.
02.2001 - 07.2006

Supervisor

J&D Automotive 50 Hrs WK.
01.1996 - 03.2000

Manager

Star Shell 60Hrs. Wk
06.1991 - 06.1996

Service Mechanic

Usary Tire and Service 48 Hrs. Wk
06.1988 - 06.1991

Tire Installer

Grand auto 40 Hrs. Wk
01.1985 - 06.1988

Stocking Clerk

Rowland Heights Liquor 20 Hrs. Wk
08.1982 - 07.1984

GED -

John A. Rowland High School

Some College (No Degree) - Automotive Technology

Citrus Community College

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