Samuel Haville
Princeton,US
Summary
Linkedin profile - https://www.linkedin.com/in/samuel-marc-haville-3b7b83356/
- Transaction specialist with a successful track record at JPMorgan & Co in data entry and quality control. Demonstrated expertise in enhancing client engagement through analytical problem-solving and effective communication. Recognized for improving logistical efficiency while maintaining high standards in fast-paced environments. Committed to delivering exceptional results with a strong ability to learn quickly.
Overview
7
7
years of professional experience
Work History
Transaction Specialist II
JPMorgan & Chase
Plano, US
06.2022 - Current
- Commercial Real Estate (CRE) loan data entry, Real Estate Owned (REO) data processing.
- Logistics: Shipment tracking and internal tracking database.
- Utilized a machine learning (ML) platform to analyze client data, generating actionable AI-driven insights that directly improved client engagement.
- Global client communication platform - client relationship management (CRM) system.
- Economic Reconciliation: Financial reconciliation of auto loans.
- Quality control (QC) of internal business web contact and navigation links.
- Quality control (QC) and standardized corporate banking (CB) departmental procedures for firm-wide adoption.
Associate Banker (AB)
Chase Bank
McKinney, US
10.2021 - 06.2022
- Provided comprehensive client account support, ensuring know your customer (KYC) compliance. Maintaining a friendly & inclusive environment.
- Managed daily transactions, including processing various client payments, making deposits, & accurately managing a cash box.
- Facilitated a high volume of banking transactions via drive-through service, & efficiently greeted and directed in-branch clients.
- Assisted clients with account maintenance, including checking balances, & providing information on Certificates of Deposit (CDs).
- Prepared and provide official client documentation, such as printing off statements, issuing checks, & money orders.
- Executed due diligence by identifying & filling suspicious transaction reports (STRs) & fraud reports to ensure regulatory compliance.
Special Services Associate
Home Depot
Allen, US
05.2020 - 10.2021
- Managed customer orders and phone sales, enhancing service efficiency and satisfaction.
- Processed returns, exchanges, and credit services, improving transaction accuracy.
- Supported pro contractors and gift card sales, increasing customer engagement.
- Operated cash register and provided app assistance, boosting user experience.
- Completing curbside pick up orders.
- Guided customers in selecting products, enhancing satisfaction and loyalty.
- Handled transactions efficiently, ensuring accurate cash/card management.
- Managed returns and exchanges, maintaining customer trust and store policies.
- Supported stock operations, contributing to smooth inventory management.
- Engaged with customers on the floor, driving sales and meeting targets.
Sales Associate
VANS
Frisco, US
02.2019 - 10.2019
- Guided customers in product selection to strengthen satisfaction and loyalty.
- Handled transactions accurately, ensuring efficient cash and card management.
- Managed returns and exchanges, upholding customer trust and store policies.
- Supported stock operations to facilitate effective inventory management.
- Engaged with customers on the sales floor, driving revenue and achieving targets.
Education
High School Diploma -
Online Education.
Great Britain Uk06-2016
Some College (No Degree) - Photography
Collin College
plano, TXSkills
- Quick learning and adaptability
- Data entry
- Computer proficiency
- Analytical thinking and problem solving
- Effective communication
- Time management skills
- File management
- Quality control
Projects
Excel Overlay, Consultant on a program for an excel overlay for individuals with various visual disabilities. DEI Website Building, Assigned to help build webpages for JPMorgan & Co's DEI Team. Branch Training QC, Tasked with QC'ing training documents and training for Branch trainees within JPMorgan & Co.
References
- Tom Norrish, JPMorgan & Co, thomas.x.norrish@jpmorgan.com, 447407097328
- Teresa Thomas, JPMorgan & Co, teresa.thomas@chase.com, 9725379310
- Musi Lee, JPMorgan & Co, Nyanusi.M.Lee@jpmorgan.com, 2142267987
- Dennis Carpenter, Dennis@iwmadvisors.com, 8178001181
- Andrew Dimarco, ajdimarco11@gmail.com, 4693436826
- Robert Cornmell, Rtcornmell@gmail.com, 7305822114
Timeline
Transaction Specialist II
JPMorgan & Chase
06.2022 - Current
Associate Banker (AB)
Chase Bank
10.2021 - 06.2022
Special Services Associate
Home Depot
05.2020 - 10.2021
Sales Associate
VANS
02.2019 - 10.2019
High School Diploma -
Online Education.
Some College (No Degree) - Photography
Collin College