Samuel Henderson
Olive Branch,MS
Summary
Professional with experience in aquatic safety and leadership. Proven ability to manage emergency situations, enforce safety protocols, and train team members. Strong focus on team collaboration, reliable, and adaptable to changing needs. Skills include CPR and first aid, combined with calm and decisive personality. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Venue Assistant
One Memphis Street
09.2022 - Current
- Enhanced customer satisfaction by providing exceptional service and addressing inquiries promptly.
- Participated in ongoing professional development opportunities related to hospitality management or entertainment industry trends to stay current in an evolving field.
- Enhanced the image of the venue by maintaining a professional appearance and demeanor at all times, ensuring positive first impressions for guests and clients alike.
- Streamlined communication between vendors, clients, and management to ensure seamless event execution.
Head Lifeguard
YMCA of Memphis & the Mid-South
03.2023 - 01.2025
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Trained and managed team of lifeguards on pool safety and risk management protocols.
- Provided customer service and responded to inquiries and complaints for optimal guest satisfaction.
- Enhanced swimmer safety by enforcing pool rules and regulations consistently.
- Cooperated fully with manager to identify areas of concern and ascertain reliable methods for remediation.
- Advanced personal professional development participated in advanced lifesaving courses, such American Red Cross Lifeguard Instructor certification course.
- Performed pool tests, recorded results and adjusted chemical levels to reach appropriate measurements.
- Monitored assigned areas for unsafe activity and took corrective actions.
- Detailed safety rules and procedures regarding activities to customers and guests.
- Maintained high standards of cleanliness throughout the facility with diligent attention to detail during routine cleaning operations.
Lifeguard
Eastover Pool & Racquet Club
05.2019 - 09.2022
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
- Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
- Attentively monitored swimmers to identify distress.
- Responded to emergency situations in a timely, efficient manner.
Education
Bachelor of Science in Nursing - Nursing
Delta State University
Cleveland, MS12-2026
Associate of Arts - Biology
Northwest Mississippi Community College
Senatobia, MS12-2023
Skills
- Guest relations
- Sales support
- Event promotion
- Administrative tasks
- Customer service
- Team management
- Staff supervision
- Emergency response
- First and CPR instruction
- Lifeguard training
- Leadership qualities
- Patience and empathy
Certification
- Basic Life Support (BLS) Certification - American Heart Association.
Timeline
Head Lifeguard
YMCA of Memphis & the Mid-South
03.2023 - 01.2025
Venue Assistant
One Memphis Street
09.2022 - Current
Lifeguard
Eastover Pool & Racquet Club
05.2019 - 09.2022
Bachelor of Science in Nursing - Nursing
Delta State University
Associate of Arts - Biology
Northwest Mississippi Community College
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