Samuel Hendrix

Margaritaville

08.2023 - Current

Improved safety on the property by regularly inspecting and maintaining walkways, lighting, and signage.
Established and enforced safety protocols for the groundskeeping team, reducing workplace accidents and promoting a safe work environment.
Conducted routine assessments of facility infrastructure to identify necessary repairs or improvements.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Defined clear targets and objectives and communicated to other team members.
Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Managed vendor relationships for sourcing materials, equipment, and services needed for grounds maintenance tasks.
Preserved the health of trees, shrubs, and flowers through proper fertilization techniques and pest control measures.
Promoted employee retention within the groundskeeping team through effective communication, recognition programs, and opportunities for professional development.
Managed golf carts and RVs, performed regular maintenance checks, and ordered any parts that would be needed, ensuring all repairs were completed and logged.
Answering after hours, emergency phone, attending to any issues or emergencies that may occur.

Summary