Monica Chavez

• Responded swiftly to emergency situations with appropriate use of force when necessary to protect both inmates'' well-being and facility security.
• Participated in ongoing training sessions to stay current on best practices in detention management and security protocols.
• Enhanced inmate security by conducting regular hospital room checks and monitoring daily activities.
• Collaborated with medical staff to address inmate health concerns, coordinating care plans and monitoring progress as needed.
• Transported inmates to and from court hearings, medical appointments and other locations.

Supervised all security officers on duty and assisted the other department employees. Ensured that employees were performing their duties to the organization’s standard. Dealt with government agencies, outside contractors, and the general public professionally. Coordinated Security and Admissions staffing and activities in the organization. Fully implemented the site emergency plan and recommended changes if required.

• Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
• Mentored junior staff members, fostering a supportive team environment that encouraged professional growth.

• Trained new employees and delegated daily tasks and responsibilities.
• Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
• Prepared shift summary reports for the supervisor and communicated regularly on goals and progress.
• Promoted a positive work environment through open communication and effective conflict resolution strategies.
• Evaluated operational metrics regularly, identifying areas of improvement in efficiency or resource allocation while maintaining high-quality standards across teams.
• Scheduled staff shifts to secure adequate coverage and productive workflows.
• Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
• Enforced company policies and regulations with employees.
• Trained and mentored new employees, ensuring a smooth onboarding process and seamless integration into the team.
• Collaborated with management to develop and implement performance improvement plans for underperforming staff members.

• Maintained a safe environment for staff and visitors through proactive surveillance and communication.
• Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
• Responded quickly to incidents and assessed active situations for security concerns.
• Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
• Checked and verified photo identification prior to granting facility access.
• Responded quickly to emergency situations to assess and deflect issues.
• Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
• Provided excellent customer service to clients while maintaining vigilance in addressing security concerns or issues that arose onsite.
• Conducted detailed incident reports after each shift, contributing valuable insights for management review and analysis.