Samuel Hernandez

• Oversaw daily operations ensuring high-quality customer service and satisfaction.
• Managed staff scheduling, training, and performance evaluations to optimize team efficiency.
• Implemented inventory management processes to maintain adequate stock levels and minimize waste.
• Developed marketing strategies to increase brand awareness and attract new clients.
• Ensured compliance with health regulations and safety standards within the studio environment.
• Mentored junior artists in tattoo techniques and client interaction best practices.
• Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
• Managed inventory control, cash control, and store opening and closing procedures.
• Kept orderly and accurate accounting records by monitoring sales documentation.
• Implemented store policies and procedures to remain compliant with corporate guidelines.
• Developed loyalty program that significantly increased repeat business.
• Launched successful online store, expanding customer base and increasing sales.
• Led community engagement initiatives, increasing brand awareness and loyalty.
• Enhanced social media presence, driving more foot traffic to store.
• Interacted well with customers to build connections and nurture relationships.

• Led design team to innovate product lines, enhancing brand identity and market presence.
• Developed and executed comprehensive design strategies aligning with business objectives and customer needs.
• Streamlined design processes, increasing efficiency and reducing time-to-market for new products.
• Mentored junior designers, fostering skill development and promoting creative collaboration within the team.
• Delivered high-quality design solutions under tight deadlines, prioritizing projects based on client needs and expectations.
• Increased customer satisfaction by incorporating user feedback into iterative design improvements for web and mobile applications.
• Presented design concepts to stakeholders, effectively communicating rationale behind creative decisions while inviting constructive criticism.

Supported sales efforts by producing visually compelling presentations, product demos, and collateral materials that showcased key features and benefits.

• Assisted in coordinating project timelines and deliverables to ensure alignment with team objectives.
• Supported team members in tracking project progress using project management software.
• Conducted research on industry best practices to inform project planning and execution.
• Contributed to developing project documentation, including meeting notes and status reports.
• Helped identify potential risks and proposed solutions for project challenges.
• Prepared detailed reports on project status for stakeholders, ensuring transparency and alignment with objectives.