Overview
Work History
Education
Skills
Certification
Timeline
Generic

Samuel Heruth

Columbia Heights,USA

Overview

4
4
years of professional experience
1
1
Certification

Work History

24/7 Patrol Officer

Best Security
05.2023 - Current
  • Museum Security & Safety: Maintained a safe and secure environment for visitors, staff, and artifacts within the Mill City Museum
  • Patrolled both interior and exterior areas of the museum, including exhibits, galleries, public spaces, and parking lots
  • Incident Response: Responded quickly and appropriately to emergencies, including medical incidents, fire alarms, or disturbances, ensuring visitor safety and minimizing disruption to museum operations
  • Visitor Assistance: Provided support and assistance to museum guests, helping them with directions, inquiries about exhibits, and general guidance
  • Fostered a welcoming and approachable environment for all visitors
  • Monitoring & Surveillance: Conducted regular surveillance using security cameras and security systems, watching for suspicious activity, theft, or safety hazards
  • Monitored museum premises to ensure compliance with safety regulations and policies
  • Access Control: Managed access to restricted areas, ensuring that only authorized personnel entered certain sections of the museum, including back offices, storage areas, or maintenance zones
  • Monitored and controlled crowd flow during high-traffic events or exhibitions
  • Report Writing: Maintained detailed and accurate reports of security incidents, accidents, or breaches of protocol
  • Provided timely documentation and updates to museum management or law enforcement when required
  • Collaboration with Museum Staff: Worked closely with museum staff, including curators, tour guides, and event coordinators, to ensure that events and exhibits ran smoothly, while also ensuring the safety and security of valuable collections
  • Public Engagement: Represented the museum in a professional manner, serving as a visible, approachable point of contact for the public
  • Engaged with visitors to promote awareness of safety procedures, such as emergency exits and health protocols
  • Emergency Preparedness: Assisted in the development and execution of emergency evacuation plans, fire drills, and other safety procedures to ensure readiness in the event of an emergency
  • Event Security: Provided crowd management and security during special events, exhibitions, and school tours, ensuring the safety of all attendees while maintaining a positive visitor experience
  • Artifact Protection: Monitored valuable historical artifacts and exhibits, preventing any potential damage or theft by keeping vigilant during operating hours and after hours
  • Safety Excellence: Contributed to a zero-incident safety record during peak visitor periods, including high-profile events and exhibitions
  • Visitor Satisfaction: Played an integral role in maintaining a calm and welcoming atmosphere, leading to positive feedback from visitors on museum surveys
  • Security Systems Optimization: Assisted in the upgrade and optimization of security systems, enhancing surveillance coverage and ensuring a higher level of safety
  • Crisis Management: Successfully managed multiple emergency situations with prompt action and professionalism, minimizing disruption to museum operations and ensuring the safety of all involved

Back-of-House Mantrap Security

Target Center
01.2023 - Current
  • Company Overview: Home of the Minnesota Timberwolves and Concert Venue
  • As a Back-of-House Mantrap Security personnel at Target Center, my primary responsibility was to ensure the safety and security of personnel, performers, and event staff behind the scenes during high-profile basketball games, concerts, and other large-scale events
  • My duties encompassed various aspects of security operations, focusing specifically on managing access points and maintaining a controlled, secure environment in back-of-house areas
  • Mantrap Access Control: Managed and monitored the mantrap (secure entryway) for backstage areas, ensuring only authorized personnel had access to restricted zones
  • This involved verifying IDs, credentials, and event passes, as well as screening for prohibited items
  • Surveillance Monitoring: Continuously monitored security camera feeds for any suspicious activity or breaches of security within backstage and back-of-house areas, ensuring prompt response to incidents or irregularities
  • Collaboration with Event Security Teams: Worked closely with event security officers, ushering staff, and other security personnel to ensure smooth coordination between the front-of-house and back-of-house security efforts during high-volume events
  • Emergency Response: Responded quickly and efficiently to any security incidents, emergencies, or crowd control situations that required immediate action, including medical emergencies, evacuations, or potential safety hazards
  • Crowd Management: Assisted in managing large groups of people moving in and out of restricted access areas, ensuring the safety of performers, VIPs, and event staff while maintaining strict security protocols
  • Staff and Performer Escorting: Ensured that performers, VIPs, and event staff were safely escorted to and from backstage areas, minimizing exposure to unauthorized persons and potential security threats
  • Security Protocols Enforcement: Enforced all security protocols and procedures, ensuring that all back-of-house areas were properly secured, and unauthorized individuals were deterred from accessing restricted spaces
  • Communication: Maintained constant communication with other members of the security team via radio, keeping them informed of any security developments or concerns in real time
  • Home of the Minnesota Timberwolves and Concert Venue
  • Skills Developed: High-level security management and crowd control skills, Expertise in mantrap security operations and credential verification, Proficient in the use of surveillance technology and security systems, Strong teamwork and collaboration with event security personnel, Quick-thinking and effective decision-making under pressure, In-depth knowledge of emergency response procedures, Excellent communication and interpersonal skills for dealing with diverse groups, including staff, performers, and guests
  • Notable Events Secured: Minnesota Timberwolves basketball games (NBA season), Concerts by major artists and touring performances, VIP and high-profile events held at Target Center

Security Officer - Loading Dock

Best Security Guards World
03.2023 - 05.2024
  • Access Control: Managed and monitored access to the loading dock area, ensuring only authorized personnel (team members, vendors, staff) were allowed entry
  • Checked credentials and verified the identity of drivers, delivery personnel, and event staff
  • Traffic Management: Directed vehicle traffic entering and exiting the loading dock to ensure smooth and orderly flow
  • Coordinated with drivers and team representatives to efficiently unload and load equipment, merchandise, and supplies
  • Emergency Response: Responded quickly and effectively to any security incidents or emergencies in the loading dock area, including medical emergencies or security breaches
  • Followed established protocols for reporting incidents to event management and law enforcement
  • Event Coordination: Collaborated with event staff and other security personnel to ensure that operations ran smoothly during pre-game, halftime, and post-game periods
  • Provided crowd control and assisted with the swift and secure transfer of team equipment and merchandise
  • Safety Compliance: Enforced safety procedures and protocols for both employees and visitors
  • Ensured all vehicles followed parking and unloading instructions to prevent accidents or delays
  • Communication and Reporting: Maintained clear and constant communication with the security team, stadium management, and local law enforcement
  • Documented all security-related incidents and activities, providing reports at the end of each shift
  • Team Collaboration: Worked alongside other security officers, event staff, and the police to maintain a high level of safety and order during high-traffic MLS game days
  • Provided support during large-scale event operations
  • Skills and Certifications: Security Officer Certification, Excellent Communication Skills, Strong Attention to Detail, Traffic and Crowd Control Expertise

Sales Associate / Team Lead

Holiday Gas Station
03.2021 - 06.2023
  • As a Sales Associate and later a Team Lead at Holiday Gas Station, I was responsible for ensuring smooth daily operations, delivering exceptional customer service, and contributing to the store's overall performance
  • Over time, I took on more leadership responsibilities, overseeing team activities, managing store inventory, and ensuring adherence to company policies
  • I worked in a fast-paced environment, balancing multiple tasks to support the store's goals while maintaining a positive atmosphere for customers and employees
  • Customer Service: Greeted and assisted customers with fuel and convenience store purchases
  • Delivered personalized service to foster customer loyalty and repeat business
  • Product Knowledge: Provided information on available products, including snacks, beverages, and automotive items, ensuring customers made informed decisions
  • Cash Handling: Operated cash registers, processed cash and credit transactions, and ensured accuracy in handling money
  • Store Maintenance: Maintained a clean and organized store, including restocking shelves, tidying aisles, and cleaning gas pumps and surrounding areas
  • Safety Compliance: Followed safety protocols, including monitoring fuel pumps and ensuring safe operation of the facility
  • Promotions & Upselling: Promoted special offers, loyalty programs, and seasonal products, increasing store sales
  • Team Leadership: Led and motivated a team of sales associates, ensuring they met daily sales targets and provided exceptional customer service
  • Training & Development: Trained new employees in store operations, customer service, and safety protocols
  • Provided ongoing support and feedback to team members
  • Inventory Management: Oversaw inventory control, ensuring adequate stock levels and proper product rotation to minimize waste
  • Ordered supplies and handled stock audits
  • Conflict Resolution: Addressed customer complaints and resolved conflicts effectively, maintaining a positive store atmosphere
  • Operational Efficiency: Managed shifts, scheduled breaks, and ensured adequate staffing to handle peak traffic times, minimizing wait times and maximizing store productivity
  • Cash Management & Reporting: Balanced cash registers at the start and end of shifts, prepared bank deposits, and maintained accurate financial records
  • Compliance & Safety Oversight: Ensured adherence to company policies, local regulations, and health/safety guidelines, including food handling and environmental protocols
  • Store Promotion Execution: Collaborated with management to implement store promotions, set up in-store displays, and create seasonal promotions to boost sales
  • Key Skills and Achievements: Leadership & Team Management, Customer Service Excellence, Operational Efficiency, Sales Growth, Problem-Solving, Training & Development
  • Notable Accomplishments: Played an instrumental role in achieving store sales targets by driving sales and improving team performance, Successfully led a team through a period of staff shortages, ensuring optimal service levels were maintained, Recognized as 'Employee of the Month' multiple times for outstanding performance and leadership in customer service

Education

High School Diploma -

Robbinsdale Armstrong High School
Minneapolis, MN
06.2020

Skills

  • Surveillance and Monitoring
  • Emergency Response and Crisis Management
  • Risk Assessment and Prevention
  • Security Procedures and Protocols
  • Communication and Reporting
  • Customer Service Orientation
  • Technological Proficiency
  • Problem-Solving Skills

Certification

List your training certification you needed to do to get the job and what is annually required

Timeline

24/7 Patrol Officer

Best Security
05.2023 - Current

Security Officer - Loading Dock

Best Security Guards World
03.2023 - 05.2024

Back-of-House Mantrap Security

Target Center
01.2023 - Current

Sales Associate / Team Lead

Holiday Gas Station
03.2021 - 06.2023

List your training certification you needed to do to get the job and what is annually required

High School Diploma -

Robbinsdale Armstrong High School

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Samuel Heruth