Samuel Herzig
Lynbrook,NY
Summary
Technical leader with extensive experience in data systems, analysis, and team management. Eager to leverage expertise in guiding and mentoring Denodo's technical staff to ensure customer success and foster team growth.
Overview
12
12
years of professional experience
Work History
Data Systems Team Lead
Clever Devices
10.2016 - Current
- Manage a diverse mid size team of Data System Analysts (10) both in office and remote
- Oversee all work assignments, set due dates, and organize work via Jira ticketing software
- Analyze requirements of projects during design phases and submit work hour estimates and effort to the proposals department
- Personally oversee handling of a client portfolio including NYCT/MTA transit, City of Chicago, Philadelphia and the Toronto Transit Commission
- Run daily, weekly, and monthly department trainings to educate and inform other employees
- Meet with senior management monthly to review current project statuses and payment milestones
- Hold daily team stand ups and scrum meetings to get information on current work statuses and offer assistance and remove blockers
- Meet and negotiate with project managers and customers to define project deliverables dealing with Database activities
- Visit different customer sites to meet with key stakeholders to help develop customer relations, review their specific workflow and business rules and help advise data analytics design implementation
Data Systems Analyst
Clever Devices
10.2014 - 09.2016
- Participated in project kickoff data configuration and other data initiatives addressing both new and existing systems
- Created and implemented transit databases which included stop and public service announcements, stop arrival/departure times and system hardware configuration
- Analyzed initial data requirements of projects during design phases and provided feedback on data improvements
- Configured and implemented database solutions using a wide variety of technology, including, but not limited to SQL Server
- Participated in defining and promoting ‘best practices’ relating to database configuration and the organization directly with customers
- Performed analysis and project reviews on complex system and data applications being released into production
- Held customer workshops to review and make suggestions pertaining to their schedule data
Data Analyst
INFORM Applications
11.2012 - 10.2014
- Design and implement databases and data warehousing protocols
- Maintain strict standards in regards to quality, security, and privacy of organization’s data
- Convert large data sets of multiple types into useable information in an easily reviewable format to support company decision making through the use of various analytical and RMIS tools
- Meet strict time deadlines to have the information readily available to company decision makers (daily, monthly, and quarterly)
- Assess and alert company decision makers to various trends identified during the interpretation of their data
- Write programs using the “Focus” language to pull, transform, verify, and analyze multiple types of data across multiple companies and departments
- Analyze variables and design risk assessment reports for multiple Fortune 500 companies
- Monitor a support e-mail helping users with report issues, login problems and correct data inaccuracies
Lead Liability Accident Analyst
Government Employees Insurance Company, G.E.I.C.O
09.2011 - 08.2012
- Investigated the facts of an accident that involved a liability dispute, reviewed supporting documentation, determined who was at fault/percentage of fault, and made decisions regarding claim payments
- Negotiated directly with claimants, lawyers, and other insurance companies and state agencies
- Interpreted the Comparative Negligence Law of New York State and conformed to state guidelines
- Multi-tasked numerous internal claims systems and software to record, track, and monitor insurance claims with precision
- Reconstructed accidents and took recorded interviews over the phone documenting all facts of the accident
- Created reports focusing on past claims indicators to help manage predictability of future claims
- Help drive KPI’s and create new ways to review data in order to refine best practices and processes
Education
Bachelor of Science - Information Technology
Hofstra University/Frank G. Zarb School of Business
Uniondale, NY06.2014
Skills
- Strategic Leadership: Proven ability to set clear team objectives, provide guidance, and motivate team members towards achieving collective goals
- Project Management: Demonstrated expertise in overseeing Data portions of various projects from inception to completion, ensuring timely delivery and quality outcomes
- Mentorship and Training: Adept at identifying individual team member strengths and areas for growth, offering personalized coaching and development opportunities
- Technical Proficiency: Strong working knowledge of relationships between software and hardware, and operating systems including SQL, Excel, Log File Analysis and Jira
- Stakeholder Management: Ability to build and maintain relationships with both internal stakeholders and external partners, ensuring alignment with business objectives
- Feedback and Performance Evaluation: Competent in providing constructive feedback, conducting performance reviews, and setting clear expectations for team growth
Accomplishments
- Helped design and implement parts of a 122-million-dollar transportation project for New York City and MTA transit
- Developed targeted company wide presentations to educate and train other in the field of customer and data relations
- Helped lead and develop an employee “reinvention” project in which under performing employees gain new skills both in their current roles and skills to also increase productivity through behavior changes
- Since inception in 2019, over 83% of employees in the program have been able to increase their performance from not meeting expectations/below expectations to meeting expectations/exceeding expectations
Additional Information
- #1 ranked Team Leader in Data Systems, 2018-2022
- Mentor of the year, 2019
- Customer Solutions Expert Certificate
- Hofstra Honors Scholarship / Hofstra Dean’s List
Timeline
Data Systems Team Lead
Clever Devices
10.2016 - Current
Data Systems Analyst
Clever Devices
10.2014 - 09.2016
Data Analyst
INFORM Applications
11.2012 - 10.2014
Lead Liability Accident Analyst
Government Employees Insurance Company, G.E.I.C.O
09.2011 - 08.2012
Bachelor of Science - Information Technology
Hofstra University/Frank G. Zarb School of Business
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