Samuel Hielsberg

• Increased support quality with thorough troubleshooting and problem-solving techniques.
• Monitored employee and customer interactions to assess quality of service.
• Exceeded customer expectations by going above and beyond standard support protocols when necessary, resulting in increased satisfaction rates.
• Reviewed contractual documents for accuracy and completion.
• Reduced response times for client issues through effective prioritization and task management.

• Met with customers to assess needs, financial status, and eligibility.
• Built strong relationships with clients through transparent communication and trust-building activities.
• Supported continuous improvement efforts within the organization by participating in training programs, workshops, and industry conferences.
• Conducted thorough risk assessments, minimizing potential losses for clients and the firm.

• Developed and delivered training programs on a variety of topics, including software development, sales, and customer service.
• Assessed the needs of learners and developed training programs to meet those needs.
• Facilitated group discussions and activities.
• Provided feedback and coaching to learners.
• Tracked and measured learning outcomes.
• Project management experience in development of a new software product.
• Assisted with project budget, timeline, and resources.
• Communicated regularly with stakeholders to keep them informed of the project's progress.
• Identified and resolved problems.
• Successfully delivered the project on time and within budget.

• Insurance knowledge: Expertise in insurance products and services, including policies, coverages, and exclusions. Knowledgeable of state and federal insurance laws and regulations.
• Customer service skills: Ability to provide excellent customer service, including being friendly, helpful, patient, and professional. Ability to listen carefully to customer needs and concerns, and to answer questions accurately and completely.
• Communication skills: Ability to communicate effectively with customers, both verbally and in writing. Ability to explain complex insurance concepts in a clear and concise way, and to negotiate rates and terms with customers.
• Problem-solving skills: Ability to identify and solve problems for customers, such as helping them to file claims, understand their policies, or find the right insurance products for their needs.
• Sales skills: Ability to identify customer needs and present the right insurance solutions.
• Soft skills: Empathy, professionalism, teamwork, and attention to detail.
• Handled escalated customer service matters professionally.
• Attended training sessions related to new products and services offerings.
• Fielded customer complaints and queries, fast-tracking for problem resolution.
• Supported sales team members to drive growth and development.
• Promoted available products and services to customers during service, account management and order calls.

• Identify customer needs: I have a deep understanding of customer needs and wants, gained through years of experience interacting with customers and resolving their issues. I can use this knowledge to identify sales opportunities and develop targeted sales strategies.
• Build relationships: I am skilled at building relationships with customers on a personal level and building trust. Strong relationships with customers are essential for closing sales.
• Negotiate: I have experience negotiating with customers on issues such as pricing and terms of service. I am able to negotiate effectively and get the best deal for both parties.
• Persuade: I am able to persuade customers to take certain actions, such as buying a product or service or resolving an issue in a certain way. I use persuasion techniques to influence people's decisions in a positive way.
• Close deals: I have experience closing sales, including upselling and cross-selling products and services. I am able to overcome objections and close deals.
• Communication: I am able to communicate effectively with customers, both verbally and in writing. I can explain complex concepts in a clear and concise way.
• Problem-solving: I am able to identify and solve problems quickly and effectively. I think critically and creatively to come up with solutions.
• Resilience: I am resilient and able to bounce back from setbacks. I can deal with difficult customers, rejection, and other challenges.
• Adaptability: I am able to adapt to change. I can learn about new products and services, deal with new customers, and work with new coworkers.

I am confident that my sales skills and soft skills would be an asset to your organization. I am eager to learn more about the sales position and discuss how I can contribute to your team's success.