Samuel Higginson
Salt Lake City
Summary
Dynamic operations leader with a proven track record at TH Outlets, enhancing efficiency and reducing costs through strategic planning and team development. Skilled in training and coaching, I foster a culture of continuous improvement, achieving significant gains in customer satisfaction and operational performance across multiple retail locations.
Overview
2026
2026
years of professional experience
Work History
District Manager
Home USA
Vice President of Operations
TH Outlets
01.2023 - Current
- Streamlined operational processes to enhance efficiency and reduce costs across multiple retail locations.
- Led cross-functional teams to implement strategic initiatives, driving improvements in inventory management and customer service.
- Developed training programs for staff, fostering a culture of continuous improvement and employee engagement.
- Analyzed performance metrics to identify areas for operational enhancement, resulting in improved workflow efficiency.
- Collaborated with senior leadership to align operational strategies with overall business objectives and growth targets.
- Managed vendor relationships, negotiating contracts to achieve favorable terms and improve service quality throughout operations.
- Streamlined operations by identifying inefficiencies and implementing process improvements.
District Manager
Marshall Retail Group
05.2021 - 01.2023
- Managed daily operations to ensure optimal store performance and customer satisfaction.
- Developed and implemented training programs for staff to enhance product knowledge and sales techniques.
- Analyzed sales data to identify trends, contributing to informed inventory decisions and promotions.
- Collaborated with cross-functional teams to streamline processes, improving operational efficiency across district locations.
- Conducted regular performance evaluations, providing constructive feedback to foster employee growth and development.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
District Manager
Dollar Tree Distribution Center
04.2017 - 05.2021
- Executed visual merchandising strategies in alignment with corporate guidelines to maximize product visibility.
- Monitored compliance with company policies and procedures, ensuring adherence across all stores within the district.
- Facilitated communication between upper management and store teams to align objectives and enhance teamwork efforts.
- Supervised various locations, enforcing high-quality standards of operation.
- Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
- Evaluated store performance regularly using data analysis tools to identify areas of improvement and implement targeted action plans for continuous growth.
Owner/consultant
RG Consulting
08.2012 - 04.2017
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Fostered an environment of open communication between management teams across the district to share best practices in operations optimization and problem-solving techniques.
- Achieved consistent revenue growth by identifying new business opportunities and expanding existing client base within the district.
- Developed and executed comprehensive training programs for store managers, resulting in improved employee performance and customer satisfaction.
District Manager
Radio Shack Corporation
02.2008 - 08.2012
- Collaborated with senior management on strategic planning initiatives aimed at maximizing profitability while maintaining high standards of quality across the district.
- Enhanced company reputation through community involvement, developing partnerships with local organizations and participating in charitable events.
- Streamlined operations by establishing efficient processes and communication channels between stores, leading to reduced costs and increased productivity.
- Implemented inventory control measures to minimize waste and optimize product availability, ensuring optimal stock levels across all locations.
District Manager
Home USA
08.2006 - 01.2008
- Increased district sales by implementing effective marketing strategies and fostering strong relationships with key partners.
- Reduced turnover rates by implementing proactive retention strategies designed to address potential employee concerns before they escalated into resignations or terminations.
- Developed and maintained strong relationships with vendors, negotiating preferential pricing and delivery terms to optimize supply chain efficiency while maintaining quality standards across the district.
- Achieved significant improvements in customer feedback scores by implementing rigorous service quality standards.
Supervisor
Sutherlands Lumber
02.1994 - 08.2006
- Coordinated regional marketing efforts to increase brand visibility within target markets, attracting new customers while retaining current clientele base.
- Implemented risk-management protocols for loss prevention, leading to a consistent decrease in shrinkage rates across the district.
- Managed budget development process for the district, allocating resources effectively to drive growth while remaining fiscally responsible.
- Championed a culture of continuous improvement by regularly soliciting feedback from employees and implementing changes based on their suggestions.
Education
Business Management
University of Utah
Salt Lake City, UT05.2012
Skills
- Leadership skills
- Recruiting and hiring
- Strategic planning
- Customer service
- Training and coaching
- Goal setting and performance metrics
- Operations management
- Customer relations
- Staff development
- Team development
- Multi-unit management
- Decision-making
- Employee scheduling
- Operations improvements
- Policies and procedures
- Staff recruiting
- Business development
- Business and operations analysis
Languages
Portuguese
Native or Bilingual
Spanish
Professional Working
Timeline
Vice President of Operations
TH Outlets
01.2023 - Current
District Manager
Marshall Retail Group
05.2021 - 01.2023
District Manager
Dollar Tree Distribution Center
04.2017 - 05.2021
Owner/consultant
RG Consulting
08.2012 - 04.2017
District Manager
Radio Shack Corporation
02.2008 - 08.2012
District Manager
Home USA
08.2006 - 01.2008
Supervisor
Sutherlands Lumber
02.1994 - 08.2006
District Manager
Home USA
Business Management
University of Utah
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