Samuel Hinds

Broadband Technician 4

Armstrong

09.1999 - Current

Installed and provided troubleshooting and customer training for high-speed internet and telecommunication systems.
Contributed to increased company revenue by upselling additional services and products to customers during installation visits.
Troubleshot issues related to broadband equipment, swiftly identifying root causes of malfunctions and implementing appropriate solutions.
Reduced service downtime for customers by promptly addressing reported technical concerns.
Assisted coworkers in completing complex installations or repairs, utilizing strong teamwork skills for successful outcomes.
Improved customer satisfaction by efficiently diagnosing and resolving broadband connectivity issues.
Utilized industry equipment to analyze, identify, and resolve technical problems.
Ensured optimal network functionality through diligent monitoring of broadband systems and infrastructure.
Provided customer with information and requirements for all services.
Conducted thorough site surveys prior to installations, ensuring proper planning for efficient project execution.
Utilized advanced diagnostic tools to quickly pinpoint connectivity issues within customer networks.
Demonstrated flexibility in adapting to changing schedules or priorities as dictated by client needs or emergency situations.
Installed wiring, cabling and networking hardware on customer premises.
Planned layouts and ran cable into buildings and through walls, attics, and crawl spaces.
Trained new employees to properly perform installations and repairs.
Installed and configured new devices and system components.
Performed preventive maintenance of telecommunications equipment.
Enhanced network performance for clients by conducting routine maintenance and system upgrades.
Provided exceptional customer service, patiently guiding users through troubleshooting steps to resolve connectivity problems.
Stayed current on industry trends, participating in training seminars and professional development opportunities to enhance technical expertise.
Consistently met or exceeded performance metrics while maintaining a strong commitment to quality workmanship standards.
Self-motivated, with a strong sense of personal responsibility.
Worked effectively in fast-paced environments.
Skilled at working independently and collaboratively in a team environment.
Proven ability to learn quickly and adapt to new situations.
Excellent communication skills, both verbal and written.
Worked well in a team setting, providing support and guidance.
Demonstrated respect, friendliness and willingness to help wherever needed.
Assisted with day-to-day operations, working efficiently and productively with all team members.
Passionate about learning and committed to continual improvement.
Worked flexible hours across night, weekend, and holiday shifts.
Organized and detail-oriented with a strong work ethic.
Paid attention to detail while completing assignments.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Managed time efficiently in order to complete all tasks within deadlines.
Strengthened communication skills through regular interactions with others.
Learned and adapted quickly to new technology and software applications.
Developed and maintained courteous and effective working relationships.

Summary

Overview

Work History

Broadband Technician 4

Education

Associate of Applied Science - Broadband Technology And Communication

High School Diploma -

Skills

Timeline

Broadband Technician 4

Associate of Applied Science - Broadband Technology And Communication

High School Diploma -

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