Samuel Honore
Lauderhill,FL
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
9
9
years of professional experience
Work History
Junk Removal
Self-employed
10.2022 - Current
- Managed heavy lifting requirements with proper technique, minimizing risk of injury to self or others during waste removal process.
- Collected, sorted, and disposed of garbage and recycling from production work areas.
- Removed trash, debris and other waste materials from premises.
Customer Service Representative
Teleperformance
07.2019 - 09.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Worked independently with minimal supervision.
- Managed approximately 30 plus incoming calls and emails per day.
Receptionist
Trinity Tax
12.2018 - 05.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Managed multiple tasks and met time-sensitive deadlines.
Laborer Helper
People Ready Labor
07.2017 - 11.2018
- Enhanced project efficiency by assisting skilled laborers in various construction tasks.
- Collaborated with fellow laborers to complete projects within specified timeframes while adhering to quality standards.
- Improved overall site organization by maintaining clean and hazard-free workspaces for the entire team.
Stock Associate
Toys"R"Us
10.2015 - 06.2017
- Collaborated with team members to maintain a clean, organized, and safe work environment in the stockroom.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Assisted colleagues in other departments when needed to ensure cohesive store operations across all teams.
- Assisted in training new Overnight Stock Associates on proper procedures, ensuring consistent performance across the team.
Education
Some College (No Degree) - Business
Tallahassee Community College
Tallahassee, FLHigh School Diploma -
Piper High School
Sunrise, FL06-2015
Skills
- Customer Service
- Problem-solving abilities
- Fluent in English and Creole
- Reliability
- Integrity and Honesty
- Assertiveness
- Workplace safety
- Computer skills
Timeline
Junk Removal
Self-employed
10.2022 - Current
Customer Service Representative
Teleperformance
07.2019 - 09.2022
Receptionist
Trinity Tax
12.2018 - 05.2019
Laborer Helper
People Ready Labor
07.2017 - 11.2018
Stock Associate
Toys"R"Us
10.2015 - 06.2017
Some College (No Degree) - Business
Tallahassee Community College
High School Diploma -
Piper High School
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