Samuel Hoover

• Provide friendly, fast, and helpful customer service to all guests and team members.

• Serve as First Responder to all medical emergencies for guest and team member injuries and illnesses.

• Respond to all medical situations and follow property medical protocols. Provide emergency medical first aid and determine necessity for treatment off-site and prepares patients for transport.

• Ensure medical equipment and supplies are properly maintained and stocked.

Performs the duties as described below for Security Officer:

• Provide security for casino property; maintains high visibility, handles problem situations, watches for safety hazards, and provide assistance during emergencies.

• Patrol parking lots and property.

• Transfer Table Games fills and credits.

• Provide escorts as needed.

• Oversee customer presence on property to include; provide crowd control, direct traffic, check I.D., check for items not allowed on casino floor.

• Check and verify valid I.D. using hand-held scanning device.

• Maintain the condition of the I.D. scanning device.

• Provide assistance to customers: answer questions, handle complaints, call for cabs, etc.

• Perform duties associated with table and slot drops.

• Observe Count team during the slot drop and transport funds to Count room.

• Monitor entry and exit from Count and Player Services mantrap as required.

• Serve as dispatcher, card and dice inspector, exterior patrol and other security officer functions as needed.

• Dispatch officers to various assignments and maintain activity logs.

• Report accidents and incidents in both written and verbal form. Collect and compile investigation information as needed. Write detailed reports as required for incidents involving law violations and/or violations of company policy and procedure.

• Testify in court when necessary.

• Meet department uniform, appearance and grooming requirements.

• Keep work areas clean and free of safety hazards, debris and litter.

• Perform all job duties in a safe and responsible manner.

• Must adhere to regulatory, department and company policies.

• Perform other job related and compatible duties as assigned.

• Customer Interaction: Responding to inquiries from customers via phone, email, or chat regarding insurance policies, claims, and coverage options.
• Policy Management: Assisting customers with policy changes, renewals, and cancellations, ensuring they understand their coverage.
• Claims Assistance: Guiding customers through the claims process, providing information on necessary documentation and next steps.
• Problem Resolution: Addressing and resolving customer issues or complaints promptly and effectively.
• Product Knowledge: Staying informed about Geico’s insurance products and services to provide accurate information and support.
• Data Entry: Maintaining accurate records of customer interactions and transactions in the company’s database.
• Sales Support: Identifying opportunities to upsell or cross-sell additional products based on customer needs.
• Team Collaboration: Working with other departments to ensure a seamless customer experience.

• Supervising Students: Ensuring the safety and well-being of children while they participate in after-school activities.
• Planning Activities: Developing and implementing engaging and educational activities, such as arts and crafts, sports, and academic support.
• Assisting with Homework: Providing support and guidance to students with their homework and academic projects.
• Promoting Social Skills: Encouraging positive interactions among students, fostering teamwork, and resolving conflicts.
• Maintaining Communication: Communicating with parents about their child's progress, behavior, and any concerns that may arise.
• Creating a Positive Environment: Establishing a welcoming and inclusive atmosphere that promotes learning and creativity.
• Organizing Events: Planning and coordinating special events or field trips.
• Monitoring Behavior: Enforcing rules and policies to ensure a respectful and safe environment.
• Collaborating with Staff: Working with other educators and staff members to support the overall goals of the after-school program.
• Assessing Student Needs: Identifying individual student needs and adapting activities accordingly to support diverse learning styles.

• Beverage Preparation: Making a variety of coffee and espresso drinks according to recipes and customer preferences.
• Customer Service: Greeting customers, taking orders, and providing a friendly experience.
• Cash Handling: Operating the cash register, processing payments, and handling cash.
• Food Preparation: Preparing and serving food items, such as pastries and sandwiches.
• Maintaining Cleanliness: Keeping the workspace, equipment, and customer areas clean and organized.
• Inventory Management: Assisting with stock management, including receiving and restocking supplies.
• Team Collaboration: Working with other baristas and staff to ensure smooth operations and a positive work environment.
• Product Knowledge: Staying informed about menu items, promotions, and seasonal offerings to assist customers effectively.
• Following Safety Protocols: Adhering to health and safety regulations, including food safety standards.

• Beverage Preparation: Making a variety of coffee and espresso drinks according to recipes and customer preferences.
• Customer Service: Greeting customers, taking orders, and providing a friendly experience.
• Cash Handling: Operating the cash register, processing payments, and handling cash.
• Food Preparation: Preparing and serving food items, such as pastries and sandwiches.
• Maintaining Cleanliness: Keeping the workspace, equipment, and customer areas clean and organized.
• Inventory Management: Assisting with stock management, including receiving and restocking supplies.
• Team Collaboration: Working with other baristas and staff to ensure smooth operations and a positive work environment.
• Product Knowledge: Staying informed about menu items, promotions, and seasonal offerings to assist customers effectively.
• Following Safety Protocols: Adhering to health and safety regulations, including food safety standards.