Samuel Iacono
Milford,CT
Summary
Accomplished Senior Service Advisor at Branhaven Motors, I leveraged automotive industry expertise and exceptional communication skills to enhance customer satisfaction and streamline service processes. My leadership in mentoring and collaboration with technicians led to increased efficiency and repeat business, achieving consistent performance improvements.
Overview
25
25
years of professional experience
Work History
Senior Service Advisor
Branhaven Motors
09.2012 - Current
- Developed strong relationships with clients, resulting in increased repeat business and referrals.
- Provided regular status updates on ongoing repairs to keep clients informed throughout the servicing process.
- Analyzed customer feedback data to identify areas for improvement in service quality or operational processes.
- Continuously updated product knowledge through manufacturer training programs and independent research.
- Resolved complex issues, demonstrating expertise in problem-solving and customer relations.
- Streamlined service processes for improved efficiency and productivity within the department.
- Collaborated with technicians to ensure accurate diagnoses and timely completion of repairs.
- Mentored junior advisors, sharing industry knowledge and best practices to enhance their skills.
- Managed warranty claims, ensuring proper documentation and communication with manufacturers.
- Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
Senior Sales Development Resource
Lowers Risk Group
01.2023 - 03.2024
- Developed strong relationships with key accounts, resulting in long-term partnerships and increased revenue.
- Managed a diverse territory, adapting strategies to address unique market challenges and customer needs effectively.
- Increased sales pipeline by identifying high-potential prospects and conducting effective outreach campaigns.
- Led cross-functional teams on complex deals, ensuring seamless coordination between internal stakeholders throughout the sales cycle.
- Exceeded quarterly quotas consistently by proactively managing pipeline and maintaining a disciplined approach to prospecting efforts.
- Demonstrated adaptability during challenging market conditions by pivoting sales strategy and pursuing new verticals, maintaining consistent performance.
- Implemented new CRM system, enhancing data accuracy and enabling better tracking of sales activities.
- Leveraged social media platforms strategically to identify key decision-makers in target organizations more efficiently.
- Collaborated with marketing team to create targeted sales materials for specific industry verticals.
- Contributed to the development of innovative sales training materials that streamlined onboarding for new Sales Development Representatives.
Assistant Service Manager
Milford Auto Goup
01.2011 - 09.2012
- Met with customers to discuss service needs and develop effective and practical solutions.
- Met with customers to discuss service needs and offer available solutions.
- Improved customer satisfaction by addressing and resolving service-related concerns promptly and professionally.
- Managed a team of technicians to ensure timely completion of maintenance tasks and high-quality workmanship.
- Enhanced team efficiency by implementing streamlined procedures for daily operations.
- Coordinated schedules and assigned work orders to maximize productivity within the service department.
- Worked closely with upper management to develop strategic initiatives aimed at driving business growth and enhancing customer satisfaction.
- Increased overall efficiency within the department by optimizing workflow processes and eliminating bottlenecks in service delivery.
- Analyzed service reports to identify areas of improvement.
- Implemented strategies to increase customer service satisfaction ratings.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
Assistant Service
Central Ave Chrysler Jeep Dodge Ram
01.2008 - 12.2011
- Maintained customer satisfaction by resolving issues efficiently while upholding professional standards.
- Increased productivity by communicating effective strategies to team members.
- Enhanced overall customer experience with prompt attention to detail and diligent follow-up on pending tasks.
- Developed strong relationships with customers through exceptional communication skills, leading to increased loyalty and repeat business.
- Managed multiple priorities effectively under tight deadlines, resulting in successful completion of assigned tasks.
- Supported company growth by consistently meeting or exceeding performance targets within the department.
- Improved customer satisfaction by providing timely and efficient service assistance.
- Ensured compliance with company policies and industry regulations, protecting both clients'' interests and the organization''s reputation.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Met with customers to discuss service needs and offer available solutions.
Service Advisor
Garavel Chrysler Jeep Dodge Ram
04.2000 - 01.2008
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
Education
High School Diploma -
Joseph A Foran High School
Milford, CT06-1998
Skills
- Automotive industry experience
- Customer service expertise
- Exceptional communication
- Team management
- Warranty administration
- Strong leadership
- Service department oversight
- Strong work ethic
- Attention to detail
- Multitasking and organization
- Handling customer complaints
- Team collaboration
- Customer relationship management
- Quality control
- Performance goals
- Documentation and reporting
- Workflow management
- CRM software
- Warranty claims process management
Top Advisor
Recognized as top 25 service advisor for FCA in the nation. This was given to individual based on performance in sales and CSI.
Timeline
Senior Sales Development Resource
Lowers Risk Group
01.2023 - 03.2024
Senior Service Advisor
Branhaven Motors
09.2012 - Current
Assistant Service Manager
Milford Auto Goup
01.2011 - 09.2012
Assistant Service
Central Ave Chrysler Jeep Dodge Ram
01.2008 - 12.2011
Service Advisor
Garavel Chrysler Jeep Dodge Ram
04.2000 - 01.2008
High School Diploma -
Joseph A Foran High School
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