Samuel Irvin
ARNOLD,MO
Summary
Accomplished Operations Manager with a proven track record at Raising Canes, enhancing employee retention and customer satisfaction through effective leadership and problem-solving skills. Expert in operations management and team leadership, consistently achieving high performance metrics and fostering a supportive work environment.
Operations professional prepared to leverage extensive experience in operational management to enhance business performance. Expertise in developing and implementing process improvements while fostering collaborative environment to meet organizational goals. Reliable team player with focus on adaptability and achieving targeted results. Proficient in strategic planning and operational efficiency.
Overview
8
8
years of professional experience
Work History
Operations Manager
Raising Canes
04.2023 - Current
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Trained and guided team members to maintain high productivity and performance metrics.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
- Assisted in recruiting, hiring and training of team members.
- Supervised operations staff and kept employees compliant with company policies and procedures.
General Manager of Food Service
Five Guys Burger And Fries
03.2021 - 04.2023
- Increased customer satisfaction by implementing effective staff training and performance management programs.
- Oversaw training of more than Dozens of team members.
- Motivated staff to perform at peak efficiency and quality.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Improved staff retention rates by offering competitive compensation packages and fostering a supportive work environment.
- Created a positive dining atmosphere by maintaining high standards of cleanliness and organization throughout the establishment.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Reviewed and approved employee schedules and timesheets.
- Helped ran multiple locations in the Missouri area.
Team Lead
Chick-fil-A
12.2016 - 03.2021
- Trained new team members by relaying information on company procedures and safety requirements.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Worked different stations to provide optimal coverage and meet production goals.
Education
High School Diploma -
Homeschooled
3705 Paule.Ave05-2018
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Decision-making
- Staff training
- Staff management
- Management
- Customer relationship management
- Client relations
- Delegation
- Conflict mediation
- Customer retention
Timeline
Operations Manager
Raising Canes
04.2023 - Current
General Manager of Food Service
Five Guys Burger And Fries
03.2021 - 04.2023
Team Lead
Chick-fil-A
12.2016 - 03.2021
High School Diploma -
Homeschooled
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