Samuel Jacob Plascencia
La Puente
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
17
17
years of professional experience
5
5
years of post-secondary education
Work History
Manager
Big Brand Tire & Service/ American Tire Depot
Diamond Bar
03.2022 - Current
- Outstanding performance recognition since start date with company, averaging over 1.3 million in sales individually while managing and performing all paperwork to standard
- Leading in tire units sold since start date with company year to year
- Review P&L monthly and daily to day goals
- Handle tire inventory monthly and filters/fluids bi weekly to ensure accuracy
- Oversee daily operations to ensure efficient workflow in tire and service departments.
- 40%+ conversion rate over the phone, number one in district
- Facilitate team meetings to discuss performance, share updates, goals and motivate staff engagement.
- Providing great customer service to build customers for life is key to my success
- Coach, mentor and train team members in order to improve their job performance.
- Assess team member's skillsets and assigned tasks accordingly to ensure quality service and providing proper wait times
- Monitor budgets and expenses to ensure cost-effectiveness while maintaining quality standards.
- Conduct performance reviews for employees
- Develop and implement strategic plans to achieve company objectives.
- Ensure safety training is done when employees are due thru paylocity
Front Desk Sales
SOUTHERN TIRE MART
El Monte
02.2019 - 03.2021
- Computer Skills
- Semi truck service and Retread plant sales
- Quality Customer Service
- Forklift & Hazmat Certified
- O'Shea Safety Certified
- Handles Dispatch Service Calls
- Identified needs of customers promptly and efficiently.
Supervisor
VÍA VERDE NURSERY
Riverside
01.2009 - 10.2018
- Time Management
- Oversee 12 Employees Daily
- Delegated Work to Be Done
- Handled Quotes & Invoices
- Communicates Well with Foreman & Architects on site
- Trained staff on proper horticultural techniques and safety protocols.
- Supervised daily operations in plant care and maintenance.
- Fulfills Orders & Deliveries for Both Private and Business owned Clients
- Maintains a Clean Work Environment with Constant Maintenance
Lead Supervisor
COSTCO WHOLESALE
Fullerton
01.2014 - 01.2017
- Provided outstanding Customer Service
- Maintenance work within the Building
- Tire Service & Installation
- Sales
- Inventory Control
- Professionalism & Organizational Skills
- Supervised daily operations in fast-paced retail environment.
- Coordinated inventory management and restocking processes.
- Trained new hires on company policies, procedures, and processes.
- Ensured compliance with safety regulations and industry standards.
Maintenance Crew Member
BIG LEAGUE DREAMS
West Covina
01.2011 - 01.2014
- Landscape Maintenance and Irrigation Control
- Use of Heavy Equipment and Mechanical Experience
- Mowing
- Trimming and Overall Maintenance
- Performed routine maintenance and repair of buildings, grounds, and equipment.
- Assisted with installation of new equipment when necessary.
Education
CITRUS COMMUNITY COLLEGE - Architecture
CITRUS COMMUNITY COLLEGE
01.2012 - 01.2017
HIGH SCHOOL DIPLOMA -
GLEN A. WILSON HIGHSCHOOL
Skills
- Excellent Customer Service & Appreciation
- Computer Skills
- Answering Phones & Handles Quotes
- Able to Multitask
- Works well under pressure
- Landscape Background
- Irrigation Control
- Drip System Installation & Maintenance Experience
- Self Dependent & Works well with others
- Sales performance
- Employee coaching
- Problem solving
- Time management
- Staff training and development
- Budget control
- Conflict resolution
- Inventory management
- P&L analysis
- Safety compliance
Timeline
Manager
Big Brand Tire & Service/ American Tire Depot
03.2022 - Current
Front Desk Sales
SOUTHERN TIRE MART
02.2019 - 03.2021
Lead Supervisor
COSTCO WHOLESALE
01.2014 - 01.2017
CITRUS COMMUNITY COLLEGE - Architecture
CITRUS COMMUNITY COLLEGE
01.2012 - 01.2017
Maintenance Crew Member
BIG LEAGUE DREAMS
01.2011 - 01.2014
Supervisor
VÍA VERDE NURSERY
01.2009 - 10.2018
HIGH SCHOOL DIPLOMA -
GLEN A. WILSON HIGHSCHOOL