Samuel James
Summary
Experienced Senior Account Executive with 10+ years of experience driving SaaS success at the intersection of marketing, customer service, IT, and telecommunications. A problem-solver and result-oriented professional who is adaptable to changing industry trends. Able to leverage expertise in building strong client relationships and driving revenue growth. Seeking an opportunity to contribute to a dynamic organization and deliver exceptional results.
Overview
13
13
years of professional experience
4
4
Certification
Work History
Senior Account Executive
Yelp, Inc
06.2018 - Current
- Built and managed pipelines of potential small business customers that were strong and growing
- Used Salesforce to keep detailed records of sales and customer information, updating data on a regular basis to ensure accuracy
- Serviced existing accounts on a regular basis to maximize revenue
- Provided exceptional customer service to foster client loyalty and satisfaction
- Met sales and service targets of $37,000 by leveraging interpersonal communication skills and product knowledge to cultivate and secure new customer relationships
- Developed new business opportunities for company growth through effective networking and client presentations.
- Implemented sales strategies that consistently exceeded quarterly revenue targets.
- Gained a deep and thorough understanding of the company's products and solutions in order to assist the buyer and seller in achieving mutual success and partnership
- Kept in touch with clients on a regular basis to assess overall satisfaction, resolve complaints, and promote new services
- Met or exceeded my sales targets for over 6 months in a row.
Associate Technical Consultant
GoDaddy Headquarters
08.2018 - 06.2019
- Evaluated existing systems, which included billing automation, accounting, and real-time reporting and analytics capabilities, as well as delivering security updates
- Collaborated with management teams to plan, develop, coordinate, and implement technical strategies that were in line with the client's vision, mission, and purpose
- Effectively collaborated with others to promote ongoing network design, reevaluation, and optimization that grew with the company
- Reviewed and assessed architecture design, implementation, testing, and deployment needs to determine project requirements and costs
- Found computer hardware and network system problems and used troubleshooting techniques to fix them
- Oversaw the implementation of the company's enterprise security strategy, which included network and hardware security, disaster recovery, data security, and endpoint security
- Communicated with customers about data exchange and technology integration on a monthly basis
- Identify and propose process improvements to enhance the efficiency and effectiveness of technical consulting services provided to clients
- Stay up-to-date with the latest technology trends and advancements in the field of technical consulting, and provide recommendations on how the company can leverage these advancements to improve their services and offerings
Senior Account Executive
Direct Energy
10.2017 - 08.2018
- Collaborated with other departments to deliver solutions on time and according to customer specifications
- Made daily cold calls, both in person and over the phone, and followed up with small business prospects monthly to ensure that the pipeline was adequate
- Presented product concepts and offerings to clients based on established specifications and preferences
- Maintaining above-average, open, and active business relationships with current clients
- Maintain active communication with clients and make proposals
- Worked extensively with current and potential small businesses to understand their needs before proposing specific solutions
- Contacted customers as soon as issues arose to immediately find resolutions before problems escalated
- Develop and maintain relationships with key clients and stakeholders to increase sales revenue and market share within assigned territory
- Identify new market opportunities and develop strategies to penetrate those markets, expanding the company's customer base and revenue streams
- Identify potential new clients and develop strategies to engage with them in order to expand the client base and increase sales revenue.
- Increased account retention by building strong relationships with clients and addressing their needs promptly.
- Developed new business opportunities for company growth through effective networking and client presentations.
Account executive Sales
Yodle Inc
01.2016 - 10.2017
- Identify and develop new business opportunities in the assigned market by networking, cold calling, and building relationships with potential clients
- Identify potential upsell and cross-sell opportunities to existing clients to increase revenue
- Meet and exceed monthly sales targets set by the company
- Analyze market trends and competitor activities to develop strategies for increasing market share and revenue
- Collaborate with the marketing team to create effective sales and promotional materials to attract potential clients
- Act as a trusted advisor to clients, providing guidance and insights on industry trends and best practices to help them achieve their business goals
- Conduct regular market research to identify new target markets, industry trends, and emerging opportunities for sales growth.
- Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
- Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
Account Executive
Impact Solar Professionals
10.2013 - 01.2016
- Set appointments for solar professionals averaging 4 sales a week
- Looked for industry trends on social media and through online sources
- Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away
- Discovered methods for emphasizing and optimizing energy management in the design of new and existing solar power systems
- Used what I learned about solar technology and thermodynamics to design cutting-edge solar energy projects for commercial businesses
- Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties
- Identify potential leads and develop strategies to generate new business opportunities for solar energy projects
- Collaborate with marketing team to develop targeted advertising campaigns and promotional materials to increase client base
- Establish and maintain relationships with key decision-makers in the solar energy industry to maximize sales opportunities
- Analyze market trends and competitor activities to identify potential sales opportunities and stay ahead of industry changes.
Senior Account Executive
SMC promotions
08.2009 - 10.2013
- Increased account retention by building strong relationships with clients and addressing their needs promptly.
- Boosted customer satisfaction by efficiently addressing and resolving account issues.
- Strengthened client relationships through proactive communication and tailored solutions.
- Expanded the company''s market share by identifying and securing new business opportunities.
- Collaborated with cross-functional teams to ensure seamless service delivery to clients.
- Optimized account management processes, streamlining operations and improving efficiency.
- Monitored industry trends to provide valuable insights and recommendations to clients.
- Managed a diverse portfolio of key accounts, maintaining strong professional relationships and high retention rates.
Education
Bachelor's - Bachelor of Science in Business Administration
Trident University International
Huntington Beach, CA05.2015
HS Diploma -
Willow Canyon High School
Surprise, Arizona05.2009
Skills
- Client Relationship Management
- Sales Target Monitoring
- Deadline Management
- Key Account Management
- Account Management
- Business Development
- Consultative Sales
- Territory Development
- Prospecting and Networking
- B2B Sales
- Lead Generation
- Sales Expertise
Accomplishments
- 950,000 in sales life of career at yelp
- Presidents club twice in current role
- 200% on KPI for 8 months
- Business Development: Initiated two key partnerships which resulted in 110% revenue growth. and multi location deal
- Certifications in numerous CRM's
- Competitive Analysis: Performed competitive analysis to make recommendations for future company growth.
- CompTIA Network+
- Google Certified Professional Cloud Architect
- Php My admin Certification
- Software Security Certification
- Salesforce Certification Exam
Certification
- CompTIANetwork+
- GoogleCertified
- ProfessionalCloudArchitect
- Php My adminCertification
Timeline
Associate Technical Consultant
GoDaddy Headquarters
08.2018 - 06.2019
Senior Account Executive
Yelp, Inc
06.2018 - Current
Senior Account Executive
Direct Energy
10.2017 - 08.2018
Account executive Sales
Yodle Inc
01.2016 - 10.2017
Account Executive
Impact Solar Professionals
10.2013 - 01.2016
Senior Account Executive
SMC promotions
08.2009 - 10.2013
Bachelor's - Bachelor of Science in Business Administration
Trident University International
HS Diploma -
Willow Canyon High School
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