Samuel Jean
Brockton,MA
Overview
6
6
years of professional experience
Work History
Loss Prevention Officer/Supervisor
Omnium Protection Group
Boston, MA
06.2022 - Current
- Documentation and Reporting: Writing detailed Shift Logs, After-Action Reports, and Incident Reports in a timely manner. Completing Loss Prevention shift summaries and daily activity reports while maintaining confidentiality of sensitive information. Conducting investigations, gathering evidence, and interviewing relevant parties as necessary.
- Property Tours: Conducting thorough interior and exterior tours to ensure property security and integrity. Maintaining a vigilant security presence through CCTV camera surveillance and visual deterrence.
- Emergency Response: Promptly responding to emergencies to provide necessary assistance and ensure the safety of individuals on the premises.
- Customer Service: Delivering exceptional customer service to clients and guests, enhancing their experience and satisfaction.
In Home Expert
Asurion
Southborough, MA
06.2021 - 11.2021
- Technical Troubleshooting and Support: Provide expert technical assistance to customers experiencing issues with their home electronics and appliances.
- Product Knowledge Mastery: Stay updated on the latest home electronic devices and appliances to effectively troubleshoot and provide accurate solutions.
- Customer Service Excellence: Deliver exceptional customer service through effective communication and problem-solving skills.
- Problem Identification and Resolution: Skillfully identify root causes of issues and implement effective solutions to prevent recurrence.
Help Desk Specialist
Massbay Community College
Wellesley, MA
09.2018 - 12.2019
- Remote Desktop Support: Provide remote assistance to users via remote desktop tools, guiding them through troubleshooting steps or resolving issues directly on their computers.
- Responding to Support Requests: Promptly address incoming support tickets, emails, or phone calls from users experiencing technical issues.
- Troubleshooting Technical Problems: Diagnose and resolve hardware, software, or network-related issues reported by users, following established troubleshooting procedures. Install, configure, and update software applications on users' computers as required.
Education
Bachelor of Science - Information Technology
Northeastern University
Boston, MA05-2025
Associate of Arts - Liberal Arts And General Studies
Massachusetts Bay Community College
Wellesley Hills, MA12-2019
Skills
Technical:
- Customer Service Experience
- Teamwork
- Problem Solving
- Desktop Technical Support
- Microsoft Office
- Microsoft Excel
- Network configuration
Language:
- English, Haitian Creole, and French
Timeline
Loss Prevention Officer/Supervisor
Omnium Protection Group
06.2022 - Current
In Home Expert
Asurion
06.2021 - 11.2021
Help Desk Specialist
Massbay Community College
09.2018 - 12.2019
Bachelor of Science - Information Technology
Northeastern University
Associate of Arts - Liberal Arts And General Studies
Massachusetts Bay Community College
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