Samuel Jenkins
Server/Cashier/Trainer/Delivery Driver
Alvin
Summary
I am a dynamic server with a strong work ethic and exceptional customer service skills, honed at Tomasso's Italian Grill. I successfully trained new staff, enhancing service delivery and guest engagement. I am recognized for maintaining high cleanliness standards and effectively resolving customer complaints, contributing to a positive dining experience and fostering repeat business
Overview
1
1
year of professional experience
1
1
Certification
Work History
Server
Tomasso's Italian Grill
02.2025 - Current
- Provided exceptional customer service, ensuring a pleasant dining experience for guests.
- Memorized menu items and daily specials to effectively answer guest inquiries.
- Processed orders accurately using point-of-sale system, minimizing errors during service.
- Collaborated with kitchen staff to ensure timely and accurate meal delivery.
- Maintained cleanliness and organization of dining area, enhancing overall ambiance.
- Assisted in training new servers on operational procedures and customer engagement techniques.
- Handled guest complaints professionally, resolving issues to maintain satisfaction levels.
- Adapted quickly to changing priorities during peak hours, ensuring efficient service flow.
- Cultivated warm relationships with regular customers.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Greeted new customers, discussed specials, and took drink orders.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
- Bussed and reset tables to keep dining room and work areas clean.
- Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
- Delivered exceptional customer service in fast-paced dining environment.
- Managed multi-table service, ensuring timely and accurate order fulfillment.
- Collaborated with kitchen staff to coordinate food preparation and presentation.
Server Trainer
Tomassos Italian Grill
02.2025 - Current
- Trained new servers on menu items, service protocols, and customer engagement techniques.
- Demonstrated proper food handling and safety practices to ensure compliance with health regulations.
- Assisted in developing training materials to enhance onboarding processes for new team members.
- Provided ongoing support and feedback to staff, promoting continuous improvement in service delivery.
- Evaluated trainee performance through assessments, offering constructive feedback for skill enhancement.
- Maintained knowledge of menu changes and daily specials to effectively communicate with guests during training sessions.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
- Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Maintained cleanliness standards throughout dining areas, contributing to a positive dining experience for guests.
- Monitored new server performance and offered continuous support throughout training period.
- Developed strong relationships with regular customers, encouraging repeat business and loyalty to the establishment.
- Enhanced customer satisfaction by providing efficient and friendly service during peak hours.
- Ensured accurate order taking and input into POS systems, reducing errors in food preparation and billing processes.
- Collaborated with kitchen staff to ensure timely delivery of meals, maintaining a high level of guest satisfaction.
- Taught servers to memorize menu ingredients and provide information on preparation methods.
- Provided feedback and guidance to help servers develop industry skills and knowledge.
- Evaluated server performance regularly to identify areas for improvement and set attainable goals for development.
Education
High School Diploma -
Heights Highschool
Houston, TX06-2025
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- Memory retention
Certification
Certified Food Handler - Three more years
Timeline
Server
Tomasso's Italian Grill
02.2025 - Current
Server Trainer
Tomassos Italian Grill
02.2025 - Current
High School Diploma -
Heights Highschool