Samuel Jensen
Tempe,AZ
Summary
People-Focused Assistant Manager dedicated to creating amazing experiences for both employees and guests. Known for always staying positive and celebrating employee successes, my team increased customer engagement scores by nearly 15%. With almost 5 years barista experience and 3 managing a coffee shop, I have found multiple different ways to work with different people and am confident I can overcome any challenges thrown my way. I am a leader with sales skills, sound judgement, good planning, interpersonal communication skills, and a willingness to work hard and learn. Serviced-focused Assistant Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business.
Overview
5
5
years of professional experience
Work History
Starbucks Assistant Store Manager
Hegg Companies
08.2020 - 12.2022
- Successfully motivated my team and increased store engagement as a result
- Maintained hourly labor based on current store sales
- Worked with District Managers to create solutions to common store issues
- Took weekly and monthly inventory counts and adjusted profit and loss statements accordingly
- Problem solved technical, employee, and other problems that arose through the week
- Approved regular payroll submissions for employees.
Dutch Bros Lead Broista
Dutch Bros
01.2022 - Current
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
Starbucks Shift Leader
Hegg Companies
09.2019 - 08.2020
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Completed cash and credit card transactions accurately using POS software.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Enforced company policies and regulations with employees.
Starbucks Barista
Starbucks
03.2019 - 09.2019
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Maintained regular and consistent attendance and punctuality.
Education
Marketing
Arizona State University
Tempe, AZ05.2022
Skills
- Distribution Management
- Advertising and Marketing
- Branding
- Schedule Management
- People Engaged Leader
- Fast Paced Learner
Timeline
Dutch Bros Lead Broista
Dutch Bros
01.2022 - Current
Starbucks Assistant Store Manager
Hegg Companies
08.2020 - 12.2022
Starbucks Shift Leader
Hegg Companies
09.2019 - 08.2020
Starbucks Barista
Starbucks
03.2019 - 09.2019
Marketing
Arizona State University
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