Samuel Jo
New York,NY
Overview
11
11
years of professional experience
Work History
Restaurant Floor Manager
Mizumi
03.2021 - Current
- Fostered teamwork among staff members through clear communication of goals, expectations, and responsibilities.
- Increased overall restaurant efficiency by training team members on best practices and ensuring adherence to company policies and procedures.
- Resolved customer complaints promptly and professionally, leading to repeat business and positive reviews.
- Managed inventory levels to minimize waste while maintaining adequate stock for daily operations.
- Maintained high food safety standards through regular inspections and strict adherence to sanitation guidelines.
- Coordinated with suppliers to ensure timely delivery of inventory, contributing to a seamless operation.
- Oversaw staff hiring, including interviews and ensuring selection of qualified candidates aligned with company values.
- Ensured proper cash handling procedures were followed at all times, eliminating all discrepancies in daily sales reports.
- Assisted in revenue growth by contributing innovative ideas for menu development, promotions, and special events.
- Enhanced customer satisfaction by implementing efficient floor management strategies and maintaining a clean, inviting dining environment.
Full Stack Developer
Tegger IO
04.2020 - 03.2021
- Wrote production-ready code in modern front-end and back-end frameworks.
- Used software tools in cooperation with continuous integration and test automation and supported software reuse and refactoring.
- Collaborated with CTO to design and build a new widget MVP & awarded by Celo.
- Led weekly design sprints to redesign and enhance landing page, focusing on UI/UX improvements
- Completed full redesigns of existing websites to improve navigation, enhance visuals and strengthen search engine rankings.
Server
Mizumi
08.2014 - 04.2020
- Delivered exceptional customer service, enhancing guest satisfaction and loyalty.
- Provided menu recommendations, improving dining experience through personalized service.
- Trained new team members on menu offerings, service standards, and operational procedures.
Municipal Solvency Index Analyst
Queens College
10.2018 - 06.2019
- Organized & restructured Annual Comprehensive Financial Reports for all U.S. municipalities.
- Analyzed complex data sets to identify statistical data trends and inform strategic decision-making.
- Delivered weekly analysis results to Director of Risk Management at Queens College.
- Developed macros to automate balance checks and highlight errors.
- Connected & shared macros with all teams to boost efficiency and streamline workflows.
Education
Bachelor of Arts - Economics
QUEENS COLLEGE
Queens, NY07.2019
Algorithms & Data Structures With Java
University of Helsinki - Certificate
Remote03.2020
Skills
- Advanced Excel functions
- Javascript Libraries and Frameworks
- Python programming
- Web Technologies
- Continuous integration & Integration Testing
- SQL
- Git version control
- Friendly, positive attitude
- Teamwork and collaboration
- Problem-solving
- Customer service
Websites
Timeline
Restaurant Floor Manager
Mizumi
03.2021 - Current
Full Stack Developer
Tegger IO
04.2020 - 03.2021
Municipal Solvency Index Analyst
Queens College
10.2018 - 06.2019
Server
Mizumi
08.2014 - 04.2020
Bachelor of Arts - Economics
QUEENS COLLEGE
Algorithms & Data Structures With Java
University of Helsinki - Certificate