Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Samuel Johnson

West Simsbury,CT

Summary

Dynamic Front End Cashier with a proven track record of enhancing customer satisfaction at Whole Foods Market through exceptional service and attention to detail. Known for building strong relationships and maintaining consistency, resulting in improved client engagement and loyalty. Expertise in tried and true conflict resolution and personalized service helps to ensure a positive experience for all customers.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Front End Cashier

Whole Foods Market
Avon, CT
06.2024 - Current
  • Handled various tasks, including restocking, cleaning, customer service, etc.
  • Processed customer payments using cash, debit cards, credit cards, gift certificates and vouchers.
  • Assisted customers in locating items throughout the store.
  • Dealt courteously with irate customers in order to defuse potentially volatile situations.
  • Packed and bagged products based on customer preferences.
  • Helped to train new team members in register operation, stocking procedures, and general customer service.
  • Built and maintained productive relationships with fellow team members.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.

Summer Camp Counselor

Lincoln Parks and Recreation
06.2019 - 08.2019
  • One of a group of three Counselors that cared for a group of 2nd Graders, about 15 - 18 kids depending on the day
  • The day-to-day activities usually included swim lessons, arts and crafts, a STEM period, archery, and a rotating outdoor game: kickball, baseball, volleyball, etc.
  • Encouraged positive behavior among campers through role modeling and reinforcement techniques.
  • Helped plan special events such as field trips, picnics, and BBQs.
  • Monitored swimming areas to ensure safety protocols were being followed.
  • Provided first aid when needed in accordance with established procedures.
  • Resolved conflicts between campers using effective communication strategies.

Education

General Equivalency Diploma -

Lincoln-Sudbury Regional High School
Sudbury, MA
05-2022

Skills

  • Tact and diplomacy
  • Customer service
  • Building rapport
  • Hospitality and accommodation
  • Animal care
  • Child care
  • Detail-oriented
  • Special Needs Education
  • Swimming instructor
  • Tutoring

Certification

  • CPR/First Aid, 2019
  • Heads-Up Concussion Training, 2019

Timeline

Front End Cashier

Whole Foods Market
06.2024 - Current

Summer Camp Counselor

Lincoln Parks and Recreation
06.2019 - 08.2019

General Equivalency Diploma -

Lincoln-Sudbury Regional High School

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Samuel Johnson