Samuel Johnson
Euless
Summary
Fifteen plus years of experience in customer service in a Business/Call Center Setting for fortune500 companies. Highly confident, very ambitious, detailed-oriented customer service representative. Extensive supervisory experience, strong problem solving skills, with the ability to resolve conflicts and follow through. Ability to prioritize, adapt to rapidly changing situations. Effective communication skills used to train and manage work teams.
Overview
11
11
years of professional experience
Work History
Wireless Sales Consultant
Verizon Cellularsales
03.2024 - Current
- Consistently exceeded monthly sales targets by XX% through effective product knowledge and customer engagement
- Provided exceptional customer service, ensuring a positive experience for all customers
- Demonstrated expertise in wireless products and services, effectively communicating features and benefits to customers
- Built strong relationships with customers, resulting in a high rate of repeat business and referrals
- Assisted customers in selecting the right wireless plans and devices based on their needs and budget
- Managed inventory levels to ensure availability of popular devices and accessories at all times
- Stayed up-to-date with industry trends, new products, and promotions to provide accurate information to customers
Tech Specialist/Customer service
Verizon Wireless
05.2018 - Current
- Proficient with Apple and Android operating devices
- Troubleshoot hardware and software issues
- Provide support for4G &5G devices
- Use of trouble ticket systems (ITSD, ITTS,NRB,etc.)
- Take inbound technical support and customer service calls for any type of customer
- Think of outside of the box solutions to ensure resolution is provided
- Work with numerous different internal programs, specifically ACSS
- Provide support to my peers through walking the floor as support
- Fun squad captain
- VZ UP Captain
- Active member for BRAVE
Territory Sales Manager
Premium Wireless
10.2023 - 01.2024
- Recruits, leads, coaches, guides, mentors, develops and manages a team of Wireless Sales Pros
- Inspires and motivates the teams to achieve assigned sales and reporting targets
- Responsible and accountable to store sales and operational performance
- Meet or exceed established monthly/weekly personal KPIs
- Leads and executes recruiting efforts to maintain required staffing levels of top-quality talent in all assigned locations
- Conducts daily field visits and maintains a visible presence within a market to ensure excellence
- Analyzes performance data and regularly reports on wireless store strengths, weaknesses, and opportunities, taking appropriate actions based on store/market needs
- Foster professional and productive relationships with in-store management and associates
Retail Associate Manager
T-Mobile Retail Store
08.2022 - 10.2023
- Achieving and exceeding monthly goals
- Maintaining Churn
- Oversee inventory count daily/weekly/monthly
- Training new and existing employees
- Keeping employees morale up and working alongside them
- Performed back office operations
- Contribute sales to the market
- Troubleshooting devices
Inside Sales Representative
Clearlink-AT&T
10.2017 - 04.2018
- Primary point of contact for customers, for different phases of selling
- Answering inbound calls in a timely fashion, to customers seeking promotional incentives, credits while resolving issues
- Offering new products and services to customers while keeping a rapport to keep a strong customer base
- Handled escalated calls by clearly communicating to customers to find a resolution that meets both the customer and business needs
- Maintained adherence while on phone, (i.e
- Talk time, quality, product, call time and excellent customer service.)
Inside sales/Retention Specialist
Dish Network
01.2017 - 09.2017
- Retain customers seeking to disconnect through answering inbound calls by resolving problems or offering save and promotional incentives, credit, and other offers
- Building rapport with each individual customer to find their needs
- Determine serviceability and perform any necessary calculations pertaining to fees, time periods, pro-rations, penalties, cost analysis, competitive pricing comparisons and provide other reporting as needed
- Primary point of contact for customers for all phases of retention and sales process including preparation of service proposal, contract signature, order entry and scheduling of install and follow-up
- Upsell on every call and meet and adhere to clients’ needs
- Handle challenging customer situations and escalations to provide complete resolution
Warehouse Loader
Pepsi Beverage Company
10.2014 - 12.2016
- Responsible for operating an electric pallet jack, forklift, scissor lift
- Loading and stacking pallets in a precise manner with Pepsi products; Shrink wrapping the pallet to be loaded into a truck for shipment
- Change sequence around to make products available for more efficient Picking
- Advised the columns and rows be added to make counting more organized also old to new products moved accordingly ; as well as record data manually
- Oversee that roundabout mirrors be added in blind spots; also had lane control arrows added to keep traffic flowing
- Implemented that lanes and numbers be added in trailer yards to separate empty trailers from loaded trailers
- Advised that water fountains and sport bottles be removed and out of code repack water bottles be provided throughout the warehouse
- Verify inventory computations by comparing them to physical counts of stock, and investigate discrepancies or adjust errors
Forklift Operator
Pactiv LLC
12.2013 - 08.2014
- Managed all incoming and outgoing freight, maintained cleanliness of Shipping/Receiving internal and external dock areas as well as warehouse work areas
- Completed cycle counts as assigned, also communicated results
- Supported SAP function as related to inventory and load management (IE
- Pick list PGI)
- Supported the warehouse standards by keeping items in their designated areas; Including, but not limited to trash, pallets, forklift trucks, pallet jacks, boxes and finished goods
- Communicated with different vendors (IE
- McDonalds, Subway, Panera), and other companies on a daily basis
Education
Associates Degree - undefined
College of DuPage
Glen Ellyn, Illinois06.2003
High School Diploma - undefined
Downers Grove South High School
Downers Grove, Illinois05.2001
Skills
- Microsoft Office skills (Word, Excel, PowerPoint, Outlook, & Access)
- Inventory Control
- Intermediate Shipping and receiving
- Order fulfillment
- Recruiting
- Training
- Supervision
- Project Management
- Accurate documentation
Timeline
Wireless Sales Consultant
Verizon Cellularsales
03.2024 - Current
Territory Sales Manager
Premium Wireless
10.2023 - 01.2024
Retail Associate Manager
T-Mobile Retail Store
08.2022 - 10.2023
Tech Specialist/Customer service
Verizon Wireless
05.2018 - Current
Inside Sales Representative
Clearlink-AT&T
10.2017 - 04.2018
Inside sales/Retention Specialist
Dish Network
01.2017 - 09.2017
Warehouse Loader
Pepsi Beverage Company
10.2014 - 12.2016
Forklift Operator
Pactiv LLC
12.2013 - 08.2014
Associates Degree - undefined
College of DuPage
High School Diploma - undefined
Downers Grove South High School
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