Samuel Jordan
Sunrise,FL
Summary
Dynamic entrepreneur and former Director of Operations at Boys and Girls Clubs of Broward County, adept at strategic goal setting and team building. Successfully launched new product lines and improved operational efficiency, enhancing customer satisfaction and fostering strong relationships. Proven problem-solver with a commitment to continuous improvement and staff development.
Sales professional with solid track record in driving revenue growth and enhancing customer satisfaction. Adept at building strong client relationships, leveraging product knowledge, and implementing effective sales strategies. Strong focus on teamwork and adaptability ensures consistent achievement of goals in dynamic environments. Skilled in communication, problem-solving, and time management.
Overview
48
48
years of professional experience
Work History
Entrepreneur
LegalShield - One Pre-Paid Way, Ada. OKC.
09.2010 - Current
- Successfully navigated challenging economic conditions by adapting business strategies quickly in response to changing market dynamics.
- Managed and trained over twenty associates team members. '
- Improved customer satisfaction with exceptional project management skills and timely delivery of products and services.
- Established a successful startup by researching market opportunities, creating a business plan, and securing funding.
- Determined business plan, mission statement, and vision.
- Launched new product lines successfully through comprehensive planning, strategy and research.
- Built strong brand recognition and customer loyalty by delivering high-quality products and services consistently over time.
- Developed strategic partnerships with key industry players to enhance brand visibility and credibility.
- Boosted customer satisfaction, refining customer service process to ensure quick and effective resolution of inquiries and complaints.
- Implemented employee training programs, improving team skills and fostering culture of continuous learning and development.
- Interacted well with customers to build connections and nurture relationships.
Director of Operations
Boys and Girls Clubs of Broward County,.
09.1983 - 05.2010
- Analyzed business operations and implemented strategies to improve operational cohesiveness.
- Manage Ten Club Directors, Maintenance Staff, Health Services Director, and Grant writer, daily. .
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
- Contributed to talent acquisition efforts by participating in recruitment activities, identifying top candidates and facilitating smooth onboarding processes.
- Promoted a culture of safety within the organization by enforcing compliance with established regulations, policies, procedures, as well as conducting regular audit checks.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Defined, implemented, and revised operational policies and guidelines.
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
- Analyzed customer feedback and identified areas for improvement to drive business success.
- Established strong partnerships with vendors, suppliers, and key stakeholders to improve collaboration and ensure alignment with business requirements.
- Achieved team goals through formalized training plans, coaching, and performance management.
- Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Monitored budget and utilized operational resources.
- Spearheaded change management initiatives that facilitated organizational transformations while minimizing disruption to ongoing operations.
- Developed and executed strategic plans to achieve organizational goals and drive sustainable growth.
- Led cross-functional teams for successful completion of projects, resulting in increased productivity.
- Enhanced employee engagement by developing training programs, fostering a collaborative culture, and promoting professional development opportunities.
- Identified opportunities for cost reduction and process improvement, implementing changes that resulted in significant savings.
- Fostered culture of continuous improvement by leading workshops and training sessions on best practices and innovative operational strategies.
- Implemented quality control measures to maintain high standards of service delivery.
- Improved safety records by instituting strict compliance with health and safety regulations and conducting regular training sessions for staff.
- Streamlined communication channels within organization, implementing comprehensive internal communication platform that facilitated real-time information sharing.
- Achieved company-wide recognition for leadership excellence, mentoring high-performing team that consistently exceeded operational goals and objectives.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Reported issues to higher management with great detail.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Interacted well with customers to build connections and nurture relationships.
Colonial Boys Club Director.
Boys and Girls Clubs of Norfolk and Virginia Beach
01.1978 - 09.1993
- Championed diversity and inclusion efforts within the club, cultivating an inclusive atmosphere for all members.
- Managed over Twelve full and part-time employees, on a daily basis, at the NW Boys and Girls Club, located in Ft. Lauderdale FL.
- Evaluated member feedback to inform continuous improvements in service offerings, ensuring customer satisfaction remained a top priority.
- Implemented data-driven decision-making processes to identify areas of improvement and drive strategic change within the organization.
- Enhanced club membership by implementing innovative marketing strategies and hosting engaging events.
- Streamlined club operations by introducing efficient systems and processes, resulting in improved performance.
- Cultivated a positive work environment through effective team-building activities and motivational leadership techniques.
- Oversaw event planning activities from concept to execution, consistently delivering memorable experiences for attendees.
- Established strong relationships with community partners to increase club visibility and promote collaboration opportunities.
- Managed facility maintenance projects to ensure a safe, functional, and appealing environment for members and guests alike.
- Initiated partnerships with local businesses and organizations leading to increased sponsorships for club events, aiding in revenue generation.
- Improved member retention rates by proactively addressing concerns and implementing solutions tailored to individual needs.
- Negotiated contracts with vendors to secure high-quality products at competitive prices, reducing operational costs without sacrificing quality or service levels.
- Coordinated staff training sessions for enhancing professional development opportunities, improving employee retention rates.
- Conducted regular performance evaluations of staff members, providing constructive feedback on areas of strength as well as opportunities for growthimprovement.
- Supervised day-to-day operations of the club facilities efficiently while mitigating potential risks associated with health/safety concerns.
- Monitored cash flow and accounting operations to support accurate record-keeping.
- Conducted regular evaluations of staff to drive quality service and customer satisfaction.
- Developed promotional campaigns to attract new customers and increase brand awareness.
- Increased staff performance and engagement via motivational leadership.
- Prepared monthly reports and budgets to track revenue and expenses.
- Planned, organized, and coordinated special events and celebrations.
- Created and maintained relationships with key investors, partners and clients.
- Recruited, hired, and trained to develop high-performing staff.
- Coordinated with local authorities to verify club compliance with all relevant laws and regulations.
- Built relationships with customers and community to establish long-term business growth.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Education
Bachelor of Science - Recreation Management
North Carolina Central University
Durham, NC05.1976
Associate of Arts - Business Management
Friendship Junior College
Rock Hill, SC05.1974
Skills
- Team building
- Strategic goal setting
- Problem-solving abilities
- Time management
- Multitasking
- Excellent communication
- Attention to detail
- Decision-making
- Effective communication
- Active listening
- Reliability
- Relationship building
- Staff management
- Staff training
Timeline
Entrepreneur
LegalShield - One Pre-Paid Way, Ada. OKC.
09.2010 - Current
Director of Operations
Boys and Girls Clubs of Broward County,.
09.1983 - 05.2010
Colonial Boys Club Director.
Boys and Girls Clubs of Norfolk and Virginia Beach
01.1978 - 09.1993
Bachelor of Science - Recreation Management
North Carolina Central University
Associate of Arts - Business Management
Friendship Junior College