Samuel Karpeh
Brooklyn Park,MN
Summary
Compassionate healthcare professional with a strong focus on patient safety, effective communication, and teamwork. Proven ability to streamline processes and enhance patient care in high-pressure environments.
Overview
21
21
years of professional experience
Work History
Nursing Station Technician
Fairview Southdale Hospital
Edina, MN
03.2024 - Current
- Managed patient flow and coordinated communication between nursing staff and patients.
- Assisted with patient admissions, ensuring accurate data entry in electronic health records.
- Conducted routine safety checks on medical equipment to maintain operational readiness.
- Streamlined supply inventory processes, reducing waste and ensuring timely availability of essential materials.
- Ensured accuracy of patient identification prior to any procedure or intervention, preventing potential medical errors or miscommunications among the healthcare team.
- Aided in reducing hospital readmissions through effective discharge planning coordination alongside case managers, social workers, and other healthcare professionals.
- Contributed to successful emergency response efforts by remaining calm under pressure and following established procedures during critical situations.
- Improved patient care by efficiently managing medical records and documentation for a high-volume nursing station.
- Consistently upheld patient confidentiality by adhering to HIPAA regulations when handling sensitive documents and communicating with external parties.
- Provided compassionate support to patients during their hospital stay, fostering positive relationships with the healthcare team.
- Supported clinical decision-making processes through prompt retrieval of necessary diagnostic test results from laboratory departments.
- Enhanced teamwork among nursing staff through effective communication, problem-solving skills, and a positive attitude during busy shifts or high-stress situations.
CNA, Float Pool
Fairview Southdale Hospital
Edina, MN
04.2005 - Current
- Assisted nursing staff with patient care, including bathing, dressing, and feeding.
- Monitored vital signs and reported changes to healthcare team promptly.
- Maintained cleanliness and organization of patient rooms to ensure a safe environment.
- Helped patients with mobility by providing support during transfers and ambulation.
- Collaborated with interdisciplinary teams to enhance patient care strategies.
- Documented patient information accurately in electronic health records systems.
- Participated in training sessions to improve skills and knowledge of caregiving practices.
- Improved patient safety by performing regular room checks to ensure a clean, hazard-free environment was maintained at all times.
- Adapted quickly to various departments within the float pool, ensuring seamless support delivery.
- Demonstrated flexibility and adaptability by seamlessly transitioning between various units within the hospital based on fluctuating staffing needs.
- Reduced fall incidents by regularly monitoring patients'' movements and implementing appropriate interventions.
- Improved patient care by providing consistent and compassionate assistance in daily living activities.
- Promoted a positive environment for patients, family members, and staff through effective communication and active listening skills.
- Streamlined patient admissions and discharges by efficiently preparing rooms, gathering required paperwork, and coordinating necessary transportation.
- Supported patients'' mobility by safely transferring them to and from beds, wheelchairs, or other equipment.
- Supported continuity of care by effectively communicating patient updates during shift handoffs with fellow CNAs and nursing staff members.
- Contributed to a positive team culture by actively participating in staff meetings, sharing ideas for process improvements, and providing constructive feedback to colleagues.
- Provided emotional support to patients during difficult medical procedures or treatments, easing their anxiety and stress levels.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
Patient Service Coordinator (PCS)
Hennepin Healthcare Services
Minneapolis, MN
06.2023 - 09.2024
- Coordinated service delivery across departments to enhance customer satisfaction and operational efficiency.
- Implemented standardized processes for tracking service requests, improving response times and accuracy.
- Developed training materials and conducted workshops to enhance team skills in service coordination.
- Streamlined communication channels between clients and service teams, fostering collaboration and clarity.
- Analyzed service performance metrics to identify areas for improvement and drive strategic initiatives.
- Managed a high volume of client requests, ensuring timely and effective service delivery.
- Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
- Resolved customer complaints and issues to drive satisfaction and loyalty.
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Established strong relationships with clients through regular follow-ups, keeping them informed about progress updates regarding their services requested or concerns raised.
- Coordinated and monitored service activities to confirm work met all requirements.
HCA
Hennepin HealthCare Services
Minneapolis, MN
03.2011 - 09.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
Education
No Degree - Architectural Drafting/ Nursing Assistant Training
Hennepin Technical College
Brooklyn Park, MN08-2007
Skills
- Vital signs monitoring
- Behavioral support
- Catheter care
- Documentation accuracy
- Physical assessments
- Feeding assistance
- Specimen collection
- Pressure ulcer prevention
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Time management
- Problem-solving abilities
- Multitasking
- Attention to detail
- Vital signs
- Patient care
- Basic life support
- Reliability
- Excellent communication
- Direct patient care
- CPR certification
- Empathy and compassionate care
- Organizational skills
- CNA certification
- Recording vital signs
- HIPAA compliance
- Patient-focused care
- Team collaboration
- Active listening
- Collecting vital signs
- Effective communication
- Adaptability and flexibility
- Verbal and written communication
- Activities of daily living ADL support
- Decision-making
- Supporting personal needs
- Dementia care
- Calm under stress
- Bedside manner
- Patient observation
- Patient care quality
- Personal hygiene assistance
- Clinical documentation
- Relationship building
- Electronic charting
Timeline
Nursing Station Technician
Fairview Southdale Hospital
03.2024 - Current
Patient Service Coordinator (PCS)
Hennepin Healthcare Services
06.2023 - 09.2024
HCA
Hennepin HealthCare Services
03.2011 - 09.2024
CNA, Float Pool
Fairview Southdale Hospital
04.2005 - Current
No Degree - Architectural Drafting/ Nursing Assistant Training
Hennepin Technical College