Samuel Kephart
Newport,PA
Overview
12
12
years of professional experience
Work History
Manager, Software Engineering (Salesforce)
Guild Education
10.2022 - Current
- Leader for Software Engineers that deliver programmatic and declarative solutions for both Salesforce and AWS in addition to duties performing quality assurance and regression testing.
- Created and implemented The Developer Corridor - a tool and methodology that optimizes resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development. The Developer Corridor is designed to mentor team members for career advancement, fostering a pipeline of future leaders aligned with Salesforce best practices and organizational role requirements.
- Accountable for a large environment comprised of Sales Cloud, Service Cloud, Omni Studio, SMS, Knowledge, and integrations to AWS.
- Release lifecycle management and change management through a pipeline of all data and metadata across multiple sandbox environments and pooled scratch orgs, using tools like VisualStudio with Salesforce CLI & SFDMU, and Gearset.
- Developed a strong team culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Cultivated partnerships with stakeholders to maximize business opportunities and extend network reach. These partnerships allow for successful cross-functional collaborations for the completion of Salesforce initiatives.
- Managed and motivated employees to be productive and engaged in work through a professional, organized, and safe environment.
- Planned, created, tested, and deployed Agile life cycle methodology to produce high quality systems to meet and exceed business expectations.
- Launched quality assurance practices for each phase of development.
- Developed detailed plans based on broad guidance and direction.
Senior Salesforce Consultant
Seaport Consulting
12.2021 - 10.2022
- Lead Salesforce Consultant managing large portfolio of diverse clients
- Responsible for pre-sale and onboarding management
- Responsible for multi-project project management, development, regression testing, and delivery
- Responsible for relationship management and close of project leading into managed services
- Manages large projects with scope of new environment implementation to scalable enhancements on existing
environments - Increased Salesforce adoption by developing and implementing customized solutions for clients.
Technical Lead, Salesforce and Apttus CPQ
Charles River Laboratories
04.2021 - 12.2021
- Technical Lead for Apttus CPQ implementation in a 1,300+ user environment.
- Trusted partner with business members to understand, gather, document, and further refine requirements to drive scalable solutions that provide a value to stakeholders and end users.
- Guided team on architecture and declarative & programmatic development related to Sales Cloud, Service Cloud, ServiceMax PSA, Apttus CPQ, Apttus CLM, and other third party applications.
- Release lifecycle management and change management through a pipeline of all data and metadata across 5 sandbox environments using tools like VisualStudio with SFDX and SFDMU, Gearset, and Autorabit.
- Architected a pipeline to ensure accurate data migration of the complex 60+ object Apttus solution.
- Provided guidance to contractors on Apttus best practices for programmatic and declarative development, team processes, and business processes.
- Actively participated in all agile ceremonies to deliver on Apttus CPQ program delivery goals.
- Keywords to further describe responsibilities: user management, SSO, object creation, field creation, flow, process builder, validation, LEX pages, community builder, DataLoader, Informatica ETL, Mulesoft middleware, Apex, data stewardship.
Manager, Salesforce Solutions
Capital BlueCross
10.2018 - 04.2021
- Leader for 35 onshore and offshore resources (Consultants, Technical Business Analysts, Developers, Quality Assurance
Specialists, Regression Specialists, and Administrators). - Delivered 143% of target in 2020 (2300+ user stories worth over 9000 points).
- Managed the migration of all metadata, data, and connections from previous production environment to a new production environment. This included migrating 1.1 million files, merging profiles, deprecating technical debt, entire Apex code base, and the creation of a home-grown proprietary CPQ system that supports the complexity found in health insurance business processes.
- Accountable for environment with 1200+ full users comprised of Sales Cloud, Service Cloud, Community Cloud, Einstein Analytics, Heroku, Flosum Release Management, Shield Field Encryption, CPQ (Apttus and Proprietary), and new implementation of Health Cloud.
- Administered declarative configuration, support, and maintenance for Apttus CPQ system and Apttus PLM tool.
- Full agile software development life cycle management while partnering with other departments which deliver in waterfall
or a waterfall/agile hybrid. - Honest and accountable leader with passion to grow the Salesforce Ecosystem within the organization through technical expertise and resourcefulness.
- Mentored new Software Engineers and Interns using a consultative approach on Salesforce best practices for
programmatic and declarative development, team processes, and business processes. - Often approached by colleagues and business members for guidance and technical expertise.
- Known for creation of very detailed and thorough acceptance criteria, process/solution documentation, and holistic test
scenarios to delivery quality. - Keywords to further describe responsibilities: user management, release lifecycle management and change management via Flosum, SSO, Shield field encryption, object creation, field creation, flow, process builder, validation, classic to LEX, LEX pages, community builder, DataLoader, Informatica ETL, Datapower middleware, integration to cloud based and on premise systems, Apex, data stewardship.
Sr Salesforce Administrator
Blackboard
12.2013 - 10.2018
- Enhanced Salesforce system efficiency by optimizing workflows, automating processes, and streamlining data management.
- Boosted user adoption rates by developing comprehensive training materials and conducting personalized training sessions for end users.
- Ensured data integrity and accuracy through regular audits, timely updates, and meticulous record maintenance.
- Collaborated with cross-functional teams to gather requirements, design solutions, and deploy custom Salesforce features tailored to business objectives.
- Lead for all data migration efforts including successful migration of five production Salesforce environments to one main production Salesforce environment that supported 1800+ full-license users.
- Often approached by team and business members for guidance and technical expertise.
- Organized and documented information from requirement gathering sessions to build comprehensive user stories, to-be
solution documentation, and flow diagrams. - Collaborated with Architect, Lead Developers, and Product Owners to design, build, and test solutions that resulted in
efficiencies and enhancements to the users experience. - Used problem solving skills to deliver all related configuration work as an individual contributor in the Salesforce
- Administrator capacity including user management, object & field Creation, declarative automation, integrations via
Mulesoft, reports, and dashboards for Sales Cloud, Service Cloud, Community Cloud, Oracle CPQ, Kimble PSA,
FinancialForce PSA, and Spanning Backup & Recovery. - Used FinancialForce PSA and Kimble PSA to build trustworthy/reliable data to support core KPI's and drive adoption of analytics derived from that data (Timecard, Resource Utilization, Revenue Recognition).
- Used FinancialForce PSA and Kimble PSA to bridge the gap between Sales and Service so that delivery resources could be involved in the Opportunity to Project phase - improving customer satisfaction and our ability to deliver quality services.
- Full agile software development life cycle management while partnering with other departments which deliver in waterfall
or a waterfall/agile hybrid. - Lead business meetings for user acceptance testing, end-user training, system demonstration, and sprint review sessions.
Director of Client Services (Salesforce)
MD Office Solutions
01.2012 - 12.2013
- Enhanced client satisfaction by implementing streamlined communication strategies and personalized service plans.
- Boosted company revenue through the development of strong relationships with key clients and partners.
- Increased client retention rates by providing exceptional support, feedback, and ongoing relationship management.
- Expanded the client base by targeting new markets and industries, resulting in a significant increase in new business opportunities.
- Facilitated business meetings for end-user training, and system demonstrations.
- Administered Salesforce environment including object & field creation, declarative automation, case management, reports,
and dashboards for Sales Cloud and Service Cloud. - Administered Salesforce environment which supported activities as a Value Added Reseller for Allscripts Healthcare
Solutions and Aprima Medical Software for both sales and support related tasks. - Generated proposals, generated and processed contracts, and administered financial reporting.
Education
Bachelor of Science - Entrepreneurship
Clarion University of Pennsylvania
Clarion, PA05.2011
Certification - Salesforce Certified Platform App Builder
Salesforce
10.2019
Certification - Salesforce Certified Advanced Administrator
Salesforce
12.2020
Certification - Salesforce Certified Administrator
Salesforce
01.2018
Certification - Flosum Certified Professional
Flosum
06.2020
Trailhead - Ranger Status
Salesforce
San Francisco, CA01.2016
Skills
- Salesforce Team Management
- Sales Cloud
- Service Cloud
- Third Party: CPQ, PSA, ETL
- Agile Methodology
- Critical Thinking
- Data Management
- Deployment Lifecycle Management
- ETL & Middleware Management
- Solution Architecture
- UI & UX Management
- Management of 1,300 User Environments
Affiliations
- Co-Leader - Salesforce Administrators Community Group in Harrisburg PA (2019 - Present)
Timeline
Manager, Software Engineering (Salesforce)
Guild Education
10.2022 - Current
Senior Salesforce Consultant
Seaport Consulting
12.2021 - 10.2022
Technical Lead, Salesforce and Apttus CPQ
Charles River Laboratories
04.2021 - 12.2021
Manager, Salesforce Solutions
Capital BlueCross
10.2018 - 04.2021
Sr Salesforce Administrator
Blackboard
12.2013 - 10.2018
Director of Client Services (Salesforce)
MD Office Solutions
01.2012 - 12.2013
Bachelor of Science - Entrepreneurship
Clarion University of Pennsylvania
Certification - Salesforce Certified Platform App Builder
Salesforce
Certification - Salesforce Certified Advanced Administrator
Salesforce
Certification - Salesforce Certified Administrator
Salesforce
Certification - Flosum Certified Professional
Flosum
Trailhead - Ranger Status
Salesforce
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