Summary
Overview
Work History
Education
Skills
Timeline
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Samuel Kincaid

Greensboro,NC

Summary

Customer Support Specialist with over 10 years of experience in enhancing customer satisfaction and operational efficiency. Possesses expertise in logistics, sales, and account management, utilizing CRM systems and strong problem-solving skills to achieve positive results. Demonstrates a proven track record of building strong client relationships and delivering innovative solutions.

Overview

15
15
years of professional experience

Work History

Customer Support Specialist

Proehlific Park
03.2021 - Current
  • Provide frontline support to customers daily, addressing inquiries, troubleshooting technical issues, and offering customer assistance across phone, email, and chat
  • Resolve complex customer issues with a focus on providing timely, effective solutions while maintaining a positive customer experience
  • Collaborate with cross-functional teams to resolve escalated concerns and provide feedback for improvements in customer satisfaction
  • Improved customer satisfaction rating through proactive service and problem resolution
  • Trained and mentored new hires, ensuring alignment with company policies and customer service best practices

Executive Recruiter / Account Manager / Sales

Accounting Principals, Ajilon, Parker & Lynch
08.2018 - 12.2020
  • Spearheaded business development efforts by initiating new client relationships and fulfilling job orders
  • Sourced, qualified, and facilitated interviews for mid-to-senior level professionals in Supply Chain, Logistics, Human Resources, Non-clinical Healthcare, and Marketing
  • Managed key accounts and provided recruitment solutions to optimize talent placement and client satisfaction
  • Focused on business development and recruitment across Supply Chain, Logistics, HR, Healthcare, and Marketing sectors
  • Built strong relationships with clients by creating tailored staffing solutions and managing job orders
  • Facilitated interviews, sourced candidates, and ensured smooth placement processes for clients

Account Manager / Sales Representative

C.H. Robinson, Inc.
02.2016 - 08.2018
  • Increased YOY annual revenue by 120% for 26 managed accounts through proactive sales and client engagement
  • Developed and implemented supply chain solutions for customers, optimizing logistics strategies and improving operational efficiency
  • Collaborated with engineers, planners, and logistics teams across North America to tailor supply chain solutions
  • Managed relationships with international carriers, establishing 24/7 capacity to ensure business continuity
  • Conducted account reviews, and efficiency audits, and identified growth opportunities for customer success

Guest Services / Sales

Chetola Resort
08.2014 - 08.2015
  • Streamlined check-in/check-out processes to improve guest experience and operational efficiency
  • Managed monthly inventory and sales reports, optimizing resource allocation and sales forecasting
  • Facilitated the sale and rental of over 160 accommodations, ensuring high levels of guest satisfaction

Management Intern

Chetola Resort
05.2014 - 08.2014
  • Managed daily operations in front desk, gift shop, and marketing departments, ensuring smooth operations
  • Contributed to property development and management meetings, offering suggestions to improve internal processes and increase cross-department collaboration
  • Coordinated large events, including weddings and corporate functions, handling logistics and customer concerns

Assistant Manager

Jersey Mike's
05.2013 - 08.2013
  • Contributed to store ranking #1 in the nation based on profit margin, customer satisfaction, and corporate rating
  • Managed store operations, including nightly closings, cash handling, and preparation for the following day
  • Introduced new operational processes that optimized order handling and improved service efficiency
  • Promoted a culture of exceptional customer service through HR management practices and employee training

Manager

Chargrill
01.2010 - 08.2012
  • Trained 17 new employees in preparation for the store's grand opening, ensuring operational readiness
  • Implemented operational changes that reduced labor costs by 15%, improving profitability
  • Managed store resources, including inventory and staffing, based on sales trends and monthly reports

Education

Bachelor of Science - Business Administration

Appalachian State University
Boone, NC
2015

Skills

  • Microsoft Office Suite
  • CRM software
  • Training
  • Client relations
  • Problem-solving
  • Strategic solutions
  • Operational efficiency
  • Project management
  • Planning
  • Executing large-scale events
  • Corporate functions
  • Problem-solving
  • Complaint handling
  • Customer relationship management (CRM)
  • Data entry
  • Conflict resolution
  • Quality assurance
  • Active listening
  • Sales support
  • Customer response
  • Appointment scheduling
  • Payment processing
  • Time management
  • Customer service excellence
  • Adaptability and flexibility
  • Attention to detail
  • Customer service
  • Collaborative team player
  • Customer service expert

Timeline

Customer Support Specialist

Proehlific Park
03.2021 - Current

Executive Recruiter / Account Manager / Sales

Accounting Principals, Ajilon, Parker & Lynch
08.2018 - 12.2020

Account Manager / Sales Representative

C.H. Robinson, Inc.
02.2016 - 08.2018

Guest Services / Sales

Chetola Resort
08.2014 - 08.2015

Management Intern

Chetola Resort
05.2014 - 08.2014

Assistant Manager

Jersey Mike's
05.2013 - 08.2013

Manager

Chargrill
01.2010 - 08.2012

Bachelor of Science - Business Administration

Appalachian State University

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Samuel Kincaid