SAMUEL KINGUE
Summary
Organized and dedicated professional with proven track record of providing exceptional service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Indiana Department Of Child Services
02.2023 - Current
- Scheduled office meetings and client appointments for staff teams
- Executed record filing system to improve document organization and management
- Updated department's administrative policies by consulting with policy department
- Facilitated timely delivery of special projects to meet organizational and departmental objectives
- Created and maintained databases to track and record customer data
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation
91B Wheeled Vehicle Mechanic
US Army Reserve
10.2019 - Current
- Assessed tactical combat vehicles to identify degree of malfunction or damage
- Read and followed technical documentation to complete accurate repairs
- Troubleshot High Mobility Multipurpose Wheeled Vehicle (HMMWV) and Light Medium and Tactical Vehicles' faults to attempt fault repair
- Handled repair work and maintenance to keep vehicles functional
- Tracked issues in Army software systems through proper documentation and detailed information
- Assessed vehicle maintenance status and completed needed service according to schedule
Customer Service Associate (Contractor)
Quest Safety Products
08.2022 - 11.2022
- Responded to customer calls and emails to answer questions about products and services
- Demonstrated items to customers and created customer awareness, interest and sales
- Collected customer feedback and made process changes to exceed customer satisfaction goals
- Responded to customer requests, offering excellent support and tailored recommendations to address needs
- Collected and returned unpurchased or returned items to correct shelf locations
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
Customer Service Representative
Mayor's Office
05.2022 - 08.2022
- Resolved Citizens requests, questions and complaints, collected information, and maintained proper records in designated system to ensure correct routing of information to appropriate departments.
- Escalated requests as necessary. This includes evaluating caller complaints/requests for escalation on matters related to public safety
- Handled over fifty calls per shift signing up new customers, retrieving customer data, presenting relevant services, information and cancelling services.
- Documented and detailed calls and complaints using call center's CRM database
- Updated account information to maintain customer records
- Educated customers about billing, payment processing and support policies and procedures
Legislative Intern
Indiana Senate, President Pro Tempore, Rodric Bray
12.2021 - 03.2022
- Identified, researched and tracked legislative issues relevant to current public issues to brief assigned Senator
- Organized and planned meetings with high-level political appointees and elected officials using Microsoft software
- Assisted supervisor by answering phones, returning email messages from constituents and, organized bill packets
- Attended legislative and regulatory hearings to report information
- Kept up-to-date on case progress by frequently reviewing records and reporting findings to Constituents
- Greeted visitors entering office and asked questions to ascertain how to provide assistance
Receptionist
Indiana University, Multicultural Center
09.2021 - 12.2021
- Greeted incoming visitors professionally and provided friendly, knowledgeable assistance while paying attention to details
- Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives using Microsoft products
- Received, sorted and distributed mail correspondence between departments and personnel.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Maintained confidentiality of information regarding student organization and multicultural center
- Provided clerical support to Multicultural Center employees by copying, faxing and filing documents
Education
Bachelor of Arts - Political Science
Indiana University - Purdue University Indianapolis
Indianapolis, IN05-2022
Skills
- Customer Service
- Data Entry Documentation
- Microsoft 365
- Google Docs
- Records Management Systems
- Administrative Support
- Database Maintenance
- CRM Software
- Written and verbal communication
- Team-oriented
Certification
- CERTIFIED WHEELED VEHICLE MECHANIC, US ARMY ORDNANCE SCHOOL
Languages
French
Native or Bilingual
Spanish
Limited Working
Timeline
Administrative Assistant
Indiana Department Of Child Services
02.2023 - Current
Customer Service Associate (Contractor)
Quest Safety Products
08.2022 - 11.2022
Customer Service Representative
Mayor's Office
05.2022 - 08.2022
Legislative Intern
Indiana Senate, President Pro Tempore, Rodric Bray
12.2021 - 03.2022
Receptionist
Indiana University, Multicultural Center
09.2021 - 12.2021
91B Wheeled Vehicle Mechanic
US Army Reserve
10.2019 - Current
- CERTIFIED WHEELED VEHICLE MECHANIC, US ARMY ORDNANCE SCHOOL
10-2019
Bachelor of Arts - Political Science
Indiana University - Purdue University Indianapolis
Similar Profiles
LASHAWN TINKERLASHAWN TINKER
Adult learning specialist at Indiana Department of Child Services, IndianaAdult learning specialist at Indiana Department of Child Services, Indiana
Benjamin GordonBenjamin Gordon
Family Case Manager at Indiana Department of Child ServicesFamily Case Manager at Indiana Department of Child Services
Elizabeth ByrneElizabeth Byrne
Family Case Manager at State of Indiana Department of Child ServicesFamily Case Manager at State of Indiana Department of Child Services
Diana RangelDiana Rangel
Family Case Manager at Indiana Department of Child ServicesFamily Case Manager at Indiana Department of Child Services
Patricia SmithPatricia Smith
Administrative Assistant/Administrative Legal Assistant at Grider Law FirmAdministrative Assistant/Administrative Legal Assistant at Grider Law Firm