Summary
Overview
Work History
Education
Skills
Timeline
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Samuel Knudson

Minneapolis,MN

Summary

Dynamic professional with a strong background in customer service and staff management. Proven ability to resolve conflicts and enhance customer satisfaction through effective communication and problem-solving. Recognized for training new employees and implementing efficient inventory processes, contributing to overall operational success.

Overview

6
6
years of professional experience

Work History

Installation and Repairman

Mr. Sprinkler Irrigation
05.2022 - Current
  • Assisted in diagnosing issues to facilitate repairs.
  • Collaborated with team members to complete maintenance tasks efficiently.
  • Contributed to the company''s positive reputation through exceptional work ethic, strong technical skills, and dedication to customer service excellence.
  • Used critical thinking and expert knowledge in troubleshooting difficult repairs, contributing to faster resolutions for clients'' issues.

Retail Shift Lead

Fanatics
07.2022 - 01.2023
  • Trained new employees on product knowledge, sales techniques, and customer service excellence.
  • Resolved customer complaints swiftly, enhancing overall satisfaction and loyalty to the brand.
  • Implemented inventory management processes, reducing stock discrepancies and improving accuracy.
  • Implemented organizational strategies that improved space utilization within the warehouse.

Golf Course Grounds Crew Worker

Majestic Oaks Golf Club
07.2019 - 08.2021
  • Operated and maintained landscaping equipment, ensuring optimal performance and safety standards.
  • Executed daily grounds maintenance tasks, including mowing, trimming, and planting, to enhance aesthetic appeal.
  • Demonstrated flexibility in daily responsibilities by adapting to changing weather conditions or emergent project needs.
  • Increased efficiency in daily tasks by utilizing proper tools and techniques for each job assignment.

Customer Service Representative

Kings County Market
08.2020 - 05.2021
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Coordinated scheduling of team members to maximize productivity during high-traffic periods.

Education

Bachelor of Science - Operations And Supply Chain Management

University of St. Thomas
Saint Paul, MN
05-2025

Skills

  • Staff management
  • Customer service and assistance
  • Verbal and written communication
  • Coordination of inventory
  • Training and mentoring
  • Warehouse operations
  • Problem-solving
  • Attention to detail
  • Problem-solving abilities

Timeline

Retail Shift Lead

Fanatics
07.2022 - 01.2023

Installation and Repairman

Mr. Sprinkler Irrigation
05.2022 - Current

Customer Service Representative

Kings County Market
08.2020 - 05.2021

Golf Course Grounds Crew Worker

Majestic Oaks Golf Club
07.2019 - 08.2021

Bachelor of Science - Operations And Supply Chain Management

University of St. Thomas

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