Samuel Koufie
Dallas,GA
Summary
Dedicated Operations Manager dedicated to providing quality care for ultimate customer satisfaction. Proven ability to establish and maintain excellent communication and relationship with both team members and clients. Adept in Accounting and finance transactions. Dedicated to identifying customer needs and delivering effective solutions to all problems. Excellent time management skills combined with superior knowledge in Accounting and banking. Hardworking and ready to join my next team.
Overview
21
21
years of professional experience
13
13
years of post-secondary education
Work History
Assistant Manager
Ecobank Ghana PLC
02.2009 - 03.2024
- Ensured inward clearing checks and other instruments were properly posted and duly authorized by close of day.
- Ensured referrals were raised & received authentic approvals before processing in order not to create unauthorized overdraft.
- Ensured monthly reports were prepared qualitatively and submitted by the one week of the ensuing month.
- Ensured laid down procedures were followed and controls were not compromised.
- Attended to all audit exceptions raised by internal and external auditors promptly.
- Ensured that ACH inwards for both normal and express sessions received from Ghana Inter-banks Payment Settlement Systems (GHIPSS) were processed.
- Ensured that the Daily Cash and Clearing and the Clearing Suspense GLs of the various branches used by Transaction Processing Unit (TPU) were all balanced each morning.
- Ensured that in authorizing the Inward clearing transactions, no unauthorized overdrafts were created.
- Ensured that all Outward clearing checks and ACH were processed through the GHIPSS Gateway promptly.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
Mathematics and English Teacher, Service Personnel
Gbawe Cluster Of Schools
09.2007 - 07.2008
- Developed innovative lesson plans to engage students in English language learning.
- Prepared and implemented lesson plans covering required course topics.
- Assessed student progress and provided feedback to improve performance and establish academic success.
- Improved classroom management by implementing consistent routines and clear expectations for behavior.
- Worked with other teachers to support struggling students and provide thorough help to rectify comprehension issues.
- Promoted a positive learning environment by modeling respect, empathy, and active listening skills during all interactions with students.
- Designed and implemented assessments to measure student progress in English language learning.
- Assisted struggling students through targeted interventions, leading to increased academic success.
- Created and implemented activities to foster critical thinking skills of students.
- Developed strong relationships with parents and guardians, fostering open communication regarding student progress and needs.
- Served as an advisor for extracurricular clubs or organizations, contributing to the overall development of well-rounded students.
- Kept abreast of technological advances in mathematics and adapted curriculum for individual, small group and remedial instruction to meet diverse needs of Junior high school students.
Senior Audit Associate
Kwesie And Partners (Chartered Accountants)
01.2003 - 07.2007
- Managed team of five field auditors.
- Managed multiple concurrent engagements while meeting tight deadlines, demonstrating exceptional time management skills.
- Mentored junior associates in audit procedures and techniques, fostering a positive learning environment for professional growth.
- Identified potential risk areas and provided recommendations to mitigate risks, protecting clients from potential financial loss.
- Assessed internal controls by identifying variances and deficiencies and recommending critical changes.
- Maintained up-to-date knowledge of accounting principles and industry standards, providing expert guidance during audits.
- Conducted thorough financial statement audits for various industries, ensuring accurate reporting and compliance with regulations.
- Developed strong working relationships with clients through trust-building communication tactics and reliable service delivery.
- Employed expertise in auditing, accounting and generally accepted principles to accurately assess records.
- Conducted substantive analytical reviews that highlighted unusual trends or fluctuations requiring further investigation.
- Performed detailed testing on revenue recognition policies, validating accuracy of reported earnings for clients.
- Prepared comprehensive reports for senior management detailing audit findings, recommendations, and action plans for improvement.
- Evaluated internal controls over financial reporting, identifying weaknesses and proposing process improvements to strengthen controls.
- Supervised and trained junior audit staff and student interns in how to effectively review physical and digital data.
- Developed and executed strategy for audit engagements.
- Mentored team members on best practices in End of year audits to help each understand how to prioritize problems and utilize findings to affect necessary changes.
- Analyzed complex financial transactions to detect potential fraud or misstatements within client records.
- Reported significant flaws in [Type] procedures and data to senior managers for immediate resolution.
- Delegated work to team members and student interns to share workload and continue meeting audit goals.
- Enhanced client relationships through consistent communication and timely response to inquiries.
- Kept audits working smoothly to meet strict timetables and labor hour budgets.
- Performed auditing work in accordance with rigorous auditing standards and principles.
- Performed extensive assessments of assets, liabilities and equity to verify accuracy in financial reports.
- Administered auditing program to address risks and evaluate compliance with regulatory requirements.
- Gathered and analyzed financial data to determine improvement efforts.
- Analyzed trends in financial data to investigate fluctuations.
- Identified audit risks, prepared budgets, and coordinated with management and audit team in preparing related reports.
- Conducted financial, compliance and operational audits.
- Prepared working papers, reports and supporting documentation for audit findings.
Education
Accountancy
Institute of Chartered Accountants, Ghana (ICAG)
Accra, Ghana. 08.2020 - Current
Master of Philosophy in Accounting - Accounting
University of Professional Studies, Ghana
Accra, Ghana 08.2022 - 09.2023
MBA - Accounting
Kings University College, Ghana.
Accra, Ghana 08.2016 - 09.2018
Bachelor of Commerce - Accounting
University of Cape Coast
Cape Coast, Ghana. 10.2011 - 09.2014
Higher National Diploma (HND) - Accounting
Accra Polytechnic
Accra, Ghana. 09.2004 - 08.2007
Skills
- Handling high volume and value ACH and checks transactions
- Customer Relations
- Team motivation
- Product and service knowledge
- Staff Training and Development
- Staff Supervision
- Task Delegation
- Workload Management
- Operations Management
- Customer rapport
- Customer Relationship Management (CRM)
- MS Office
Timeline
Master of Philosophy in Accounting - Accounting
University of Professional Studies, Ghana
08.2022 - 09.2023
Accountancy
Institute of Chartered Accountants, Ghana (ICAG)
08.2020 - Current
MBA - Accounting
Kings University College, Ghana.
08.2016 - 09.2018
Bachelor of Commerce - Accounting
University of Cape Coast
10.2011 - 09.2014
Assistant Manager
Ecobank Ghana PLC
02.2009 - 03.2024
Mathematics and English Teacher, Service Personnel
Gbawe Cluster Of Schools
09.2007 - 07.2008
Higher National Diploma (HND) - Accounting
Accra Polytechnic
09.2004 - 08.2007
Senior Audit Associate
Kwesie And Partners (Chartered Accountants)
01.2003 - 07.2007