MS Shift
Samuel Lake
Security Officer
Cathedral City,CA
Summary
Hard-working Loss Prevention Officer with 23 years of experience in multiple levels of security. Adept at working with management to devise effective loss control policies and procedures. Highly attentive in monitoring premises and skilled at identifying signs of conflict.
Overview
23
23
years of professional experience
4
4
years of post-secondary education
Work History
Loss Prevention Officer
The Ritz-Carlton Rancho Mirage
Rancho Mirage, CA
10.2019 - Current
- Patrol all areas of the property and assist guests with room access
- Monitor security feeds and conduct daily physical hazard inspections
- Respond to accidents and assist guests/employees during emergency situations
- Defuse guest disturbances and escort from the property if necessary
- Conduct investigations, gather evidence, and facilitate interviews with relevant parties
- Complete required shift reports and maintain confidentiality of all loss prevention documents
Travel Planner
Gadabout Vacations
Palm Springs, CA
10.2018 - 07.2019
- Develop travel itineraries for group tours
- Research and implement agreements with vendors, including hotels, restaurants, and attractions
- Manage payments to vendors, suppliers, and escorts
- Coordinate up to twenty tours per year, often multiple at the same time
- Manage tour escort relationships
- Communicate effectively and professionally with clients and colleagues
- Accurately take reservations and answer client questions
- Travel when needed in order to ensure tours are delivered according to the itinerary
- Excellent computer skills, including familiarity with Hub-Spot, Google suite, Microsoft Office 360, and other cloud-based
systems
Pro Shop Attendant
Indian Canyons Golf Resort
Palm Springs, CA
10.2016 - 05.2018
- Stocked and restocked inventory on sales floor to boost sales and meet company demands.
- Took phone calls to book tee times and answer questions pertaining to golf operations.
- Operated cash register to accept cash, credit card and gift card payments.
- Wrote order supply requests to replenish merchandise.
- Maintained full knowledge of golf tournaments and events to answer member questions pertaining to events.
- Developed strong rapport with customers and created positive impression of business.
Project Manager
US Army
Tacoma, WA
01.1996 - 05.2013
- Maintained a Top Secret Security Clearance for over seven years
- Supervised and developed performance appraisals for 60 employees
- Provide services and counseling on Civil Rights, Equal Opportunity, Equal Employment Opportunity, Special Emphasis Programs, community outreach programs and special observances, including honoring the multi-cultured and diverse structure of the organization.
- Provide services and counseling on Civil Rights, Equal Opportunity, Equal Employment Opportunity, Special Emphasis Programs, community outreach programs and special observances, including honoring the multi-cultured and diverse structure of the organization.
- Provide crisis intervention, support, advocacy, information and referrals for victims of sexual assault and domestic violence while following HIPAA standards.
- Created and maintained a working database with Microsoft Office to track and integrate 5,000 employees relocating to South Korea.
- Reviewed, corrected, and processed over 150 Government credit card applications, with 100% approval.
- Interviewed and processed Security Clearance applications for over five hundred men and women of the U.S. Government.
- Maintained Security Clearance files for over two thousand U.S. Government employees.
- Recruit and reviewed applicants for enlistment in the US Active Army and Army Reserves.
- Acted as liaison between the Director of communications and the Defense Services for South Korea.
- Oversaw the daily operations of 5 telecommunications sites spanning an area of one hundred fifty square miles.
Education
Bachelor of Arts - Business Administration
California State University San Bernardino
San Bernardino, CA 09.2015 - 06.2018
Associate of Arts - General Studies
Central Texas College
Killeen, TX 06.2013 - 07.2014
Skills
MS Office
G-Suite
Training and Development
First Aid/CPR
Teamwork and Collaboration
Decision-Making
Software
Hub Spot
Integrated Business System
GXP
Timeline
Loss Prevention Officer
The Ritz-Carlton Rancho Mirage
10.2019 - Current
Travel Planner
Gadabout Vacations
10.2018 - 07.2019
Pro Shop Attendant
Indian Canyons Golf Resort
10.2016 - 05.2018
Bachelor of Arts - Business Administration
California State University San Bernardino
09.2015 - 06.2018
Associate of Arts - General Studies
Central Texas College
06.2013 - 07.2014
Project Manager
US Army
01.1996 - 05.2013