Summary
Overview
Work History
Education
Skills
Timeline
Generic

Samuel Lebron

Orlando

Summary

Accomplished Customer Service Representative with a proven track record at Towne Park, enhancing customer loyalty through exceptional service and empathy. Expert in critical thinking and data entry, I significantly increased team productivity and customer satisfaction. Skilled in active listening and problem resolution, I excel in high-pressure environments, ensuring efficient and positive outcomes.

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Towne Park
08.2022 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Increased efficiency and team productivity by promoting operational best practices.

Customer Service

White Castle
04.2021 - 07.2021
  • Provided excellent customer service, addressing concerns promptly and courteously.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Coordinated customer service team projects, achieving successful on-time completion.
  • Answered customers' questions and providing exceptional customer service.
  • Improved customer service by projecting friendly and knowledgeable attitude.

Education

High School Diploma -

Freedom High School
Orlando, FL

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Team development
  • Customer relations
  • Problem resolution

Timeline

Customer Service Representative

Towne Park
08.2022 - Current

Customer Service

White Castle
04.2021 - 07.2021

High School Diploma -

Freedom High School
Samuel Lebron