Samuel Lee
Chicago,IL
Summary
Dedicated food service professional well-versed in food and beverage operations and guest services. Experienced in managing large-scale events or intimate gourmet dining and afternoon tea services. Successful at building relationships with customers to increase loyalty and repeat business.
Overview
8
8
years of professional experience
Work History
Cocktail Server
Pendry Hotel
03.2023 - 08.2023
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Bartender
Michael Jordan's Steak House Chicago
03.2022 - 03.2023
- Served high customer volumes during special events, nights, and weekends.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
Bartender
D4 Irish Pub
06.2021 - 02.2022
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Server
Le Colonial
05.2020 - 02.2021
Barback
TAO Group
03.2019 - 03.2020
- Replaced empty kegs and soda syrups.
- Assisted in setting up and breaking down bar area for special events.
- Restocked ice, condiments, and snacks.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Learned how to make wide variety of mixed drinks.
- Monitored food and beverage supplies, assisting with restocking when needed.
Lead Barback
SX Sky Bar
03.2019 - 12.2019
Barback
Londonhouse Rooftop
02.2018 - 12.2018
Busser
PRYSM Nightclub
05.2016 - 01.2018
Busser
Parliament Nightclub Kensington Lounge
03.2015 - 09.2016
- Reset and cleaned tables quickly to prepare for new customers.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Worked well in diverse team settings by partnering with others to complete tasks.
- Assisted with bussing tables and cleaning up spills.
Education
High School Diploma -
William Fremd High School
Palatine, IL06.2010
Skills
- Patron Satisfaction
- Menu Memorization and Presentation
- Dining Crew Workflow Optimization
- Craft Cocktails
- Bartending Proficiency
- Efficient Service
- Hospitality and Accommodation
- Complaint Resolution
Timeline
Cocktail Server
Pendry Hotel
03.2023 - 08.2023
Bartender
Michael Jordan's Steak House Chicago
03.2022 - 03.2023
Bartender
D4 Irish Pub
06.2021 - 02.2022
Server
Le Colonial
05.2020 - 02.2021
Barback
TAO Group
03.2019 - 03.2020
Lead Barback
SX Sky Bar
03.2019 - 12.2019
Barback
Londonhouse Rooftop
02.2018 - 12.2018
Busser
PRYSM Nightclub
05.2016 - 01.2018
Busser
Parliament Nightclub Kensington Lounge
03.2015 - 09.2016
High School Diploma -
William Fremd High School
Similar Profiles
David B CohenDavid B Cohen
Front Desk Agent/Spa Coordinator/Retail Sales Executive at Pendry HotelFront Desk Agent/Spa Coordinator/Retail Sales Executive at Pendry Hotel
Scott Soto BravoScott Soto Bravo
Houseman at Pendry HotelHouseman at Pendry Hotel
GRAYSON DIERCKSMEIERGRAYSON DIERCKSMEIER
General Manager at PENDRY HOTELGeneral Manager at PENDRY HOTEL
Maria RamosMaria Ramos
Bartender at Pendry HotelBartender at Pendry Hotel
Chamere GraysChamere Grays
Payroll Assistant at Select RehabilitationPayroll Assistant at Select Rehabilitation