Samuel Lemerond
Green Bay
Summary
Dynamic Assistant Manager with a proven track record at McDonald's, excelling in customer service and satisfaction, and adept in inventory management. Leveraged problem-solving skills to enhance operational efficiency, achieving significant waste reduction. Skilled in recruiting and mentoring, significantly boosting team morale and retention. Demonstrated expertise in driving sales and meeting budget goals, ensuring company success.
Overview
8
8
years of professional experience
Work History
Assistant Manager
McDonald's
03.2017 - Current
- Generated repeat business through exceptional customer service.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Conducted performance evaluations and provided constructive feedback to employees.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Defined clear targets and objectives and communicated to other team members.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
Bachelors Degree in Psychology - Psychology
University of Green Bay Wisconsin
Green Bay, WI12-2025
Skills
- Sales monitoring
- Budget assistance
- Recruiting and interviewing
- Goal setting
- Time management
- Customer service and satisfaction
- Recruitment and hiring
- Cost reduction
- Money handling
- Problem-solving
- Inventory management
- Employee supervision
Timeline
Assistant Manager
McDonald's
03.2017 - Current
Bachelors Degree in Psychology - Psychology
University of Green Bay Wisconsin
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