Summary
Overview
Work History
Education
Skills
Timeline
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Samuel Leppien

Horn Lake,MS

Summary

Assistant Manager seasoned in coordinating and implementing business process improvement projects while enhancing effectiveness and efficiency in support of business goals. Strong record in establishing process measurement systems and educating members of the team to manage processes effectively.

Overview

8
8
years of professional experience

Work History

Process Assistant

Amazon
01.2021 - Current
  • Maintained working knowledge of latest industry techniques, methods and equipment.
  • Identified and resolved process issues to encourage smoother procedures, more efficient workflow and overall business growth.
  • Conducted training
  • Determined and recommended methods to address improvement opportunities.
  • Collaborated with team to define business requirements for organizational processes, achieve productivity standards and adhere to standards.
  • Evaluated Afe's, single's, and problem solve's performance by analyzing and interpreting data and metrics
  • Developed and executed plans to monitor standard process adherence, based on several factor's including backlog, charge, and risk.
  • Can successfully run Outbound Lead Role managing backlog, pdp, vet/vto, cpt's, charge, and unexpected event's such as Sev2's and and weather event's.
  • Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
  • Established team priorities, maintained schedules and monitored performance.

Assistant Manager

Dollar Tree
01.2019 - 01.2021
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Monitored security and handled incidents calmly.
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.

Team Lead

Sonic
01.2016 - 01.2019
    • Coached team members in techniques necessary to complete job tasks.
    • Worked with management to collect inventory and order more.
    • Worked on making Schedule's for over 20 associate's.
    • Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.

Education

High School Diploma -

Hernando High School
Hernando, MS
05.2018

Skills

    • Attendance Tracking
    • Process Evaluations
    • Project Specifications
      • Customer Satisfaction
      • Operational Efficiency
      • Constructive Feedback

Timeline

Process Assistant

Amazon
01.2021 - Current

Assistant Manager

Dollar Tree
01.2019 - 01.2021

Team Lead

Sonic
01.2016 - 01.2019

High School Diploma -

Hernando High School

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Samuel Leppien