SAMUEL LEVY
PICKERINGTON,Ohio
Summary
Dedicated automotive repair professional with expertise in assessing repair needs, providing estimates and overseeing corrections and refinishing work. Knowledgeable about a wide range of automotive makes and models, as well as numerous successful strategies for fixing body and structural damage. Well-versed in recruiting, training and overseeing strong teams. Service-driven Body Shop Manager bringing 35+ years of effective leadership, fostering team productivity, organizational profitability and operational efficiency. Works productively with vendors and insurance agencies to drive cost-saving initiatives. Effective at engaging and communicating at all levels of clientele and business to support sustainability and long-term customer retention.
Overview
42
42
years of professional experience
Work History
Collision Center Manager
Germain Toyota Scion Of Columbus
02.2022 - Current
- Enhanced customer satisfaction by streamlining the repair process and implementing effective communication strategies.
- Increased overall efficiency by optimizing workflow, delegating tasks, and implementing time-saving procedures.
- Improved team performance with regular training sessions, performance evaluations, and constructive feedback.
- Reduced cycle times, ensuring timely delivery of repaired vehicles to customers.
- Managed inventory control for parts and supplies, minimizing waste and reducing costs.
- Developed strong relationships with insurance partners for seamless claims processing and efficient repairs.
- Maintained a safe work environment by enforcing strict safety protocols and conducting regular inspections.
- Spearheaded marketing initiatives to attract new customers and maintain existing clientele.
- Implemented quality assurance measures to ensure all repairs met or exceeded industry standards.
- Collaborated with other departments to improve overall company performance and customer experience.
- Boosted employee morale through recognition programs, fostering a positive work culture that increased productivity.
- Conducted thorough vehicle damage assessments for accurate repair estimates and efficient service scheduling.
- Established partnerships with local vendors to secure high-quality parts at competitive prices.
- Oversaw financial management of the collision center, including budgeting, forecasting, and expense tracking.
- Resolved customer complaints professionally and effectively, maintaining a high level of customer satisfaction throughout the repair process.
- Coordinated staff scheduling to ensure adequate coverage during peak business hours while minimizing overtime expenses.
- Kept up-to-date on industry trends, tools, equipment, and best practices by attending conferences and workshops regularly.
- Recruited top talent for the collision center team through targeted hiring campaigns.
- Mentored junior staff members by sharing expertise in collision repair techniques.
- Inspected auto body damage and wrote up repair orders.
- Worked with customers and insurance companies to obtain payments.
- Maintained safety of all personnel through hands-on management.
- Checked quality of all work to maintain customer satisfaction.
- Managed team of 25 personnel focused on repairs and refinishing work.
- Examined damaged vehicles to determine degree of structural and mechanical damage.
- Monitored maintenance of paint booths, frame-straightening materials and fixed assets to enhance longevity and long-term value.
- Coordinated and supervised 18 shop and field service technicians and assigned tasks and work orders.
- Prepared work orders by describing repair and replacement services required, obtaining approval signatures and entering orders into work management system.
- Processed insurance paperwork and prepared estimates to negotiate insurance settlements.
- Built and maintained good relations with customers, encouraging loyalty and obtaining recommendations.
- Developed estimates by costing parts, supplies and labor and calculating customers' payments.
- Stocked shop with equipment, parts and other resources to promote timely service.
- Supervised and managed shop operations and tasks.
- Established relationships with automotive industry vendors for subcontracting glass repair, upholstery repair and vinyl decal installation.
- Developed strong relations and partnerships with PAINT vendors and insurance companies to facilitate productive business dealings.
- Supported customer service and satisfaction objectives by resolving escalated issues, establishing payment arrangements and promoting COLLISION sales.
- Removed dents, filled in cracks and painted car exteriors to restore appearance and condition.
- Managed automotive system and associated software to maintain accuracy and completeness of service invoicing.
- Authored policies and procedures and actualized best practices and standards to increase performance, reduce downtime and generate new revenue.
- Maintained employee morale and increased production 50% through employee appreciation.
- Established MONITARY goals and evaluated key performance indicators (KPI) related to profitability, efficiency and revenue.
- Trained new employees on proper protocols and customer service standards.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reported issues to higher management with great detail.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
COLLISION CENTER OWNER
BODY MECHANICS BODY SHOP INC
06.1982 - 01.2017
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Expanded product offerings by researching market trends and identifying potential growth opportunities.
- Streamlined operations to improve efficiency, enabling more time to be spent on strategic planning and decisionmaking.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
- Diversified revenue streams by exploring new markets and developing innovative products or services tailored to those markets'' needs.
- Spearheaded initiatives aimed at improving internal communication channels between team members facilitating greater collaboration across departments.
- Proactively identified areas of risk within the organization implemented necessary safeguards mitigating any potential negative impact on the business.
- Fostered an environment promoting continuous improvement empowering employees to identify opportunities for enhancing operational efficiency.
- Ensured regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Established foundational processes for business operations.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Evaluated suppliers to maintain cost controls and improve operations.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Trained and developed team members to build human capital.
- Conducted target market research to discover customer needs and analyze competitor trends.
- Used knowledge of market trends to create value-added solutions resulting in significant increase in revenues.
- Generated revenues yearly and effectively capitalized on industry growth.
- Established, optimized and enforced business policies to maintain consistency across industry operations.
- Discovered areas of improvement by generating quarterly operational and sales reports.
- Cultivated forward-thinking, inclusive and performance-driven company culture to lead industry innovations.
- Founded and managed [Type] business, growing revenue to $[Amount] in first year.
- Managed large budgets, collaborating with other departments to eliminate redundancies.
- Prepared bank deposits and handled business sales, returns and transaction reports.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Adhered to regulatory and policy changes and made necessary adjustments to maintain overall success.
- Worked with marketing teams to create print and online advertisements to bring in new customers.
- Prepared annual budgets with controls to prevent overages.
- Assessed damaged materials and notified maintenance personnel of needed repairs.
- Conducted audit inspections and independent checks to verify parts and materials.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Interacted well with customers to build connections and nurture relationships.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Reported issues to higher management with great detail.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Mitigated business risks by working closely with staff members and assessing performance.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Reduced operational risks while organizing data to forecast performance trends.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Raised property accuracy and accountability by creating new automated tracking method.
Education
BBA - BUSINESS MANAGMENT
OSU ,HONROS, CENTRAL SKYPORT
COLUMBUS, OHIO1986
Skills
- Accounts Receivable
- Customer Relations
- Insurance Procedures
- Vendor Relations
- Quality Controls
- Completing Estimates
- Managing Operations
- Supervising Staff
- Directing Repairs
- Filing Claims
- Quality Assurance
- Collecting Payments
- Safety Practices
- Financial Analysis
- Quality Control
- Analytical Thinking
- Staff Training
- Active Listening
- Decision Making
- Technical Expertise
- Critical Thinking
- Inventory Management
- Team Leadership
- Time Management
- Project Management
- Workplace Safety
- Business Development
- Detail Oriented
- Interpersonal Skills
- Deadline Management
- Delegation Skills
- Performance Monitoring
- Process Improvement
- Organizational Skills
- Strategic Planning
- Continuous Learning
- Employee Scheduling
- Creative Thinking
- Stress Management
- Automotive Repair Knowledge
- Conflict Resolution
- Vendor Management
- Expert Estimator
- Goal Setting
- Cost Control
- Insurance Negotiations
- Problem Solving
- Team Development and Supervision
- Business Relationships
- CCC Expertise
- Financial Management
- Regulatory Compliance
- Training and Coaching
- Customer Retention
- Administrative Management
- Department Oversight
- Business Forecasting
- KPI Tracking
- Financial Oversight
- Performance Improvement
- Employee Development
- Schedule Management
- Performance Evaluation and Monitoring
- Staff Training/Development
- Hiring and Onboarding
- Performance Evaluations
- Customer Service
- Budget Control
- Recruitment
- Training Management
- Sales Coaching
- Sound Judgment
FORMER MUSIC VENUE OWNER AND LONG TIME PROFESSIONAL MUSICIAN AND SINGER
I OWNED AND OPERATED 2 OF CENTRAL OHIO'S LIVE MUSIC HOT SPOTS, O'SHECKEYS LIVE IN COLUMBUS , OHIO
AND MUDDY CREEK SALOON IN HEATH , OHIO. WITH LIVE PERFORMANCES FROM MANY LOCAL , REGINOAL AND FAMOUS NATIONAL ACTS .UNFORTUNATELY WE FEEL VICTUM TO THE COVID 19 EPIDEMIC BEING FORCED TO CLOSE IN 2020.
Timeline
Collision Center Manager
Germain Toyota Scion Of Columbus
02.2022 - Current
COLLISION CENTER OWNER
BODY MECHANICS BODY SHOP INC
06.1982 - 01.2017
BBA - BUSINESS MANAGMENT
OSU ,HONROS, CENTRAL SKYPORT
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