Samuel Lewis
Plano,TX
Summary
High Performing Clincal Operations Manager With a passion for helping those in need. Bringing 3+ years of experience In multiple areas of expertise. Highly adaptive to new situations, Capable of learning new skills with ease, Great communication skills. Confident in ability to collaborate with internal and external parties to achieve continuing success.
Overview
6
6
years of professional experience
Work History
Clinical Operations Manager
Lewis Pain Management
Frisco, TX
03.2020 - Current
- Oversaw the planning and building of an in-office procedure room increasing the average insurance reimbursement for the provider by 35% and cutting patient costs by up to 75%.
- Researched and chose an updated EMR system decreased charting time by 30% allowing for quicker response time for patients.
- Regularly oversaw any hiring operations regarding new employment opportunities, leading to an employee retention rate of nearly 2 times the previous rate.
- Quick Decision making skills with any abrupt schedule/workflow changes.
- Changed the model of billing from outsourcing to internal leading to patient outstanding balances decreasing from over $100,000 to under $20,000 in a 3 month period.
- Excel at attaining the best customer/patient experience possible, going above and beyond leading to a patient retention rate of 90%
- Regularly stepped in for other positions such as the C-Arm tech in the OR and the Medical assistant.
Marketing Manager
Lewis Pain Management
Frisco, TX
03.2020 - Current
- Operated as a Physician liaison going to various medical providers in the area to develop and strengthen external physician relations accomplishing a New Patient increase of 145% from 2020 to 2021
- Developed and supervised marketing campaigns via email marketing, direct to consumer, and social media.
- Managed creation of marketing materials, Logo design, Team clothing, informational posters etcetera.
- Prepared B2B materials in order to increase referral activity between the surrounding physicians.
- Developed social media marketing strategies to help brand company and increase sales.
Sales Associate
Superior T (Men's Wellness)
Frisco, TX
12.2018 - 03.2020
- Put in charge of contacting and converting leads generated by marketing. Was able to convert 60% of leads into appointments.
- Gave sales presentations for numerous products/services that generated on average $30,000 in additional revenue per month
- Worked closely with outside marketing departments by generating reports based off various factors such as demographics, time based calling, geographic leads ectetera.
Education
BBA - Marketing
University of Arkansas, Fayetteville
Fayetteville, AR12.2018
Skills
- Direct involvement in the Operating Room working the C-Arm and assisting the Doctor with procedures
- Medical Knowledge- Experience with and direct involvement regarding medical procedures
- Sales- Regularly close on sales of product/procedures to patients
- Staff Training- Has overseen the training of multiple staff in various job descriptions
- Team Leadership- Able to motivate and push fellow team members to achieve best results
- Networking- History of generating outside business and relationships
- Problem-Solving- Proficient in coming up with the most efficient solution for any unforeseen issues
- Customer Service- Actively seeks the best experience for anyone involved with the practice
Timeline
Clinical Operations Manager
Lewis Pain Management
03.2020 - Current
Marketing Manager
Lewis Pain Management
03.2020 - Current
Sales Associate
Superior T (Men's Wellness)
12.2018 - 03.2020
BBA - Marketing
University of Arkansas, Fayetteville
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