Samuel L. Fears

• Managed daily operations to ensure timely package delivery.
• Led team meetings to discuss workflow and operational improvements.
• Implemented safety protocols to enhance employee well-being.
• Trained new staff on operational procedures and systems.
• Analyzed performance data to identify process efficiencies.
• Created reports to track progress towards meeting operational goals and objectives.
• Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
• Monitored progress by establishing plans, budgets and measuring results.

Oversaw daily operations and administrative tasks to ensure compliance with contract requirements.

• Managed custodial services across six hubs at FedEx Hub, maintaining high standards.
• Trained new employees on executing specific stages of FPG training plans and ISO documents.
• Identified and resolved potential issues swiftly to maintain operational efficiency.
• Conducted tours for new employees, clearly communicating objectives and role-specific goals.
• Delegated janitorial duties and followed up to ensure completion met established standards.
• Managed scheduling, training and inventory control.
• Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.

• Controlled labor and supply costs for assigned accounts to meet budgetary goals.
• Inspected work performed on assigned accounts to uphold company and customer quality standards.
• Ensured timely submission of accurate paperwork, including terminations and labor variance plans, to district.
• Conducted interviews and provided hiring recommendations for potential employees.
• Maintained regular customer visits to foster relationships and address concerns promptly.
• Requisitioned necessary equipment, supplies, and keys while ensuring accountability at assigned accounts.
• Reallocated personnel to manage staffing shortages or special requirements effectively.
• Resolved routine complaints and daily issues promptly at assigned accounts.

• Ensured compliance with company policies and all relevant regulations.
• Coordinated resources and schedules for multiple projects simultaneously.
• Coordinated service activities across assigned building.
• Controlled supplies, equipment, and personnel to meet customer specifications.
• Interacted with customers daily to gather feedback on services and identify special needs.
• Conducted quality of service inspections in assigned buildings.
• Developed operational improvement plans and implemented process changes.
• Increased revenue by guiding Supervisors to explore additional service opportunities for customers.
• Payroll, Hiring, recruiting and training.

• Directed and administered environmental programs within an orderly, economical, and aseptic environment.
• Ensured optimal appearance and performance of departmental employees through effective supervision.
• Maintained judicious utilization of supplies and equipment to minimize waste.
• Planned and directed departmental work schedules based on traffic, patient care routines, and task requirements.
• Inspected facility regularly to verify compliance with environmental standards.
• Initiated corrective actions upon detecting uncleanliness, poor performance, or material waste.

• Maintained sanitary, attractive, and orderly environment across all facilities.
• Directed planning and coordination of departmental functions and activities.
• Interviewed and hired candidates to fulfill job openings effectively.
• Ensured accuracy in payroll processing and timely submission.
• Provided staff with thorough orientation, initial training, and continued education.
• Disciplined associates as necessary, adhering to progressive disciplinary guidelines.
• Evaluated supplies, equipment, and purchases to meet operational needs.
• Applied OSHA regulations and local safety standards to all tasks performed.