Samuel Lheureux
Mechanicsburg,United States
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Client Solutions Executive
AT&T
06.2012 - 06.2024
- Managed a diverse portfolio of 200 client accounts with $9 million in annual billed revenue, ensuring timely delivery of services and maintaining high levels of customer satisfaction.
- Strengthened relationships with existing clients through consistent follow-up on their evolving needs, leading to higher rates of repeat business and client retention rate of 90%.
- Established a strong understanding of each client''s industry landscape in order to provide informed recommendations on products/services that aligned with their unique needs goals.
- Maximized revenue potential with thorough knowledge of product offerings and customized presentations to clients
- Demonstrated exceptional ability to adapt quickly to changing market conditions, modifying sales tactics as needed.
- Developed comprehensive proposals for potential clients, resulting in increased business opportunities.
- Acted as a liaison between clients and internal departments, ensuring consistent communication and collaboration for project success.
Retail Store Manager
AT&T
06.2008 - 06.2012
- Developed, implemented and monitored a store execution plan to increase customer service 130%
- Supervised the overall daily operation of a store including hiring, discipline, and scheduling of employees to ensure cost effective and quality Store Operations.
- Evaluated employee performance regularly provided constructive feedback coaching opportunities improvement recognition outstanding achievements.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Trained team members in successful strategies to meet operational and sales targets.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Part-Time Retail Sales Consultant
AT&T
05.2007 - 06.2008
- Identify key trends and customer needs and leverage industry knowledge and applications in order to find and close opportunities.
- Resolved customer complaints promptly, maintaining a positive brand image.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Increased sales and customer satisfaction through personalized servicing.
- Participated in promotional events to engage potential customers and showcase store offerings.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
Education
Bachelor of Business Administration (B.B.A.) - Management
Christopher Newport University
Newport News, VA01.2008
Associate of Science (A.S.), Business Administration - Management
Sinclair Community College
Dayton, OH01.2003
Skills
- Strategic Relationships
- Sales Target Management
- Executive Relationships
- Competitive Landscape
- Business Planning
- Growth Strategies
- Customer Relations
- Strategic Planning
Websites
Certification
- Business Analysis Foundations: Fundamentals (2014) - LinkedIn
- Strategic Thinking - LinkedIn
- Problem Solving Techniques - LinkedIn
- Improving Your Focus - LinkedIn
- 5 Ways to Control Your Time - LinkedIn
Timeline
Client Solutions Executive
AT&T
06.2012 - 06.2024
Retail Store Manager
AT&T
06.2008 - 06.2012
Part-Time Retail Sales Consultant
AT&T
05.2007 - 06.2008
Bachelor of Business Administration (B.B.A.) - Management
Christopher Newport University
Associate of Science (A.S.), Business Administration - Management
Sinclair Community College
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