Samuel Lloyd
McKenney,Virginia
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
38
38
years of professional experience
Work History
Manager of Operations
University Of Richmond
05.1999 - Current
- Streamlined operational processes by implementing efficient workflow management strategies.
- Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
- Managed cross-functional teams for successful project completion and timely delivery.
- Developed strong relationships with suppliers, resulting in reduced costs and better quality products.
- Optimized inventory control procedures to minimize stockouts and excess inventory levels.
- Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
- Collaborated with other department heads to align organizational goals and maximize efficiency across all departments.
- Evaluated employee performance regularly, promoting professional growth opportunities through coaching methods.
- Negotiated favorable contracts with vendors, securing competitive pricing arrangements that benefited the organization''s bottom line results.
- Mentored junior team members in their career progression pathing endeavors towards managerial roles within the company structure framework.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Trained new employees on proper protocols and customer service standards.
- Interacted well with customers to build connections and nurture relationships.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Manager of Operations
Schodt & Sons Auto Sales And Salvage
10.1996 - 05.1999
- Managed cross-functional teams for successful project completion and timely delivery.
- Optimized inventory control procedures to minimize stockouts and excess inventory levels.
- Implemented cost-saving initiatives, reducing overall operational expenses without compromising service quality.
- Created and executed strategic plans aimed at increasing profitability while maintaining exceptional customer service standards.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
Manager of Operations
Foote Tire
06.1986 - 10.1996
- Company had over a 100 percent growth during my tenure
- Started with a two man crew and developed into a ten person corporation
- responsible for sales , inventory and work flow
- responsible for deposits , payroll and maintaining all business expenses
Education
High School Diploma -
Nottoway High School
Crewe, VA05.1986
Skills
- Logistics Management
- Schedule management
- Customer Service Management
- Cost Control
- Inventory Tracking and Management
- Inventory Management
- Financial Oversight
- Effective Communication
- Calendar Management
- Sound Judgment
- Relationship Building
- Self Motivation
- Decision-Making
Timeline
Manager of Operations
University Of Richmond
05.1999 - Current
Manager of Operations
Schodt & Sons Auto Sales And Salvage
10.1996 - 05.1999
Manager of Operations
Foote Tire
06.1986 - 10.1996
High School Diploma -
Nottoway High School
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