Samuel Loggins

Results-driven, customer-centered manager with 10+ years of experience in store and restaurant management. Verifiable talent for maintaining profitable retail and restaurant operations, with success in capitalizing on growth opportunities, implementing promotional/marketing strategies, and upholding fiscal integrity. Articulate communicator and effective trainer skilled in achieving employee buy-in on organizational goals. Respected, trusted manager who upholds highest ethical standards. Experience in strategic planning, budget planning, inventory control, safety and compliance, all leading to consistently exceeding sales goals and customer service expectations. Core skill areas include: Customer Service Performance Management Visual Merchandise Displays Inventory Control/Shrinkage Loss Prevention/Security Staff Training & Mentoring In-Store Promotions Profit and loss Management Hiring of personnel.

• Wendy's, able to make this restaurant profitable, improved sales over time, and other KPI such as labor, speed of service, staffing retention, food cost. Improved speed if service for drive thru from 10+ minutes to under 3 minutes as well as for dining guests. Improved quality of food improved cleanliness of store, appearance of employees went from 25000 a week to 31000 on a consistent basis, with a sales record of over 35000 a week, was able to bonus every period, hit max bonus for 2 consecutive yrs and was able to improve SMG scores.
• Cinergy, Able to maintain sales through better customer service, ticket times(Speed of service), replace back of house staff and train to improve on procedures such as recipes, specs, cleanliness. 100% compliance on training improvements on major KPI such as labor, food cost, speed of service, ebita and profit.
• Whataburger, Was able to make this restaurant profitable, improved sales over time, and other KPI such as labor, speed of service, staffing retention, food cost. Improved speed if service for drive thru from 15+ minutes to under 5 minutes as well as for dining guests. Improved quality of food improved cleanliness of store, appearance of employees went from 52000 a week to 61000 on a consistent basis, with a sales record of over 70000 a week, was able to bonus every period, hit max bonus for a year straight, was able to improve OSAT scores through my tenure there from 61% highly satisfied to 81% of guest highly satisfied with restaurant.

• "Never let the fear of striking out keep you from playing the game." -Babe Ruth