Samuel Lopez
El Paso,TX
Summary
Professional with strong background in customer care, ready to excel in delivering exceptional service. Proven ability to resolve issues, enhance customer satisfaction, and adapt to changing needs. Valued for collaborative approach, reliability, and focus on achieving outstanding results. Skilled in communication, problem-solving, and building lasting customer relationships.
Construction professional bringing wealth of experience in overseeing construction sites, ensuring efficient project completion, and maintaining high standards of quality and safety. Known for fostering collaborative team environment and driving results through effective planning and execution. Reliable and adaptable, with strong skills in project management and team leadership.
Overview
8
8
years of professional experience
Work History
Customer Care Manager
Hakes Brothers
01.2024 - 05.2025
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Actively maintain relationships with homeowners to better service them in need of warranty for there home.
- Proficient in using ITK/ECI systems to make Vendor purchase agreements (VPO's)
- Maintain and build relationships with different trade contractors and company's in order to faster service homeowners
- Implemented effective quality control measures to minimize errors and ensure high standards of service.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
Construction Superintendent
Hakes Brothers
11.2021 - 05.2025
- Supervised field crews to maximize quality and work efficiency.
- Managed subcontractors effectively, ensuring timely completion of tasks and high-quality workmanship.
- Scheduled subcontractors, consultants and vendors to coordinate completion of jobs and tasks.
- Drove project objectives on day-to-day operational level by working closely with clients, decision-makers and vendors.
- Enhanced safety on job sites by conducting regular inspections and enforcing compliance with OSHA regulations.
- Increased customer satisfaction by maintaining open lines of communication, addressing concerns promptly, and ensuring quality work throughout the project lifecycle.
- Supervised material usage and contractor man-hours to keep projects in line with budgetary restrictions.
Bilingual Barber
Trend Setters Barbershop
01.2020 - 12.2021
- Greet customers entering shop in a professional manner while paying attention to their desired needs.
- Promote services through personal engagement and social media.
- Retain clientele by providing an exceptional, professional and relaxing experience and answer any other questions in reference to our other services.
- Communicated with management team about customer concerns and find a solution to meet customer needs.
- Maintain a suitable and sanitary work place.
- Developed long-lasting relationships with clients, resulting in a high rate of customer retention and loyalty.
Remodeling Assistant
A-1 Renovation
01.2019 - 09.2021
- Meet with clients to negotiate price, discuss desired project outcome and longevity.
- On site experience in installing material/s such as: cement layout, Drywall installation, Light drywall finishing, wall texture, painting, trim installation.
- Arranged paper and electronic payment records to maintain well-organized fill systems and record-keeping compliance.
- Manage certain projects and if needed, direct a small team in completion of project.
- Supported successful project completions with thorough site clean-up efforts, ensuring a polished final product for clients'' enjoyment.
Assistant Customer Service Manager
Border Thunder Transportation, LLC
10.2017 - 01.2019
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff
- Organized, stored and retrieved files to enhance daily operations and support customer needs
- PART-TIME
- Worked effectively in fast-paced environments.
- Maintained accurate records of client interactions, identifying trends and opportunities for process improvements.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Education
High School Diploma -
Penn Foster Career School
Scranton, PA01.2018
Skills
- Trustworthy
- Technical
- Effective
- Coherent
- Interpersonal
- Team management
- Delegation and supervision
- Customer relations
LANGUAGE(S)
English
Spanish
Timeline
Customer Care Manager
Hakes Brothers
01.2024 - 05.2025
Construction Superintendent
Hakes Brothers
11.2021 - 05.2025
Bilingual Barber
Trend Setters Barbershop
01.2020 - 12.2021
Remodeling Assistant
A-1 Renovation
01.2019 - 09.2021
Assistant Customer Service Manager
Border Thunder Transportation, LLC
10.2017 - 01.2019
High School Diploma -
Penn Foster Career School
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