Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Samuel Loutzenhiser

Daytona Beach ,FL

Summary

Driven by a commitment to excellence, I quickly ascended to a Service Manager role at Chipotle, showcasing my ability to enhance service standards and team performance. With a proven track record in guest engagement and sales techniques, I excel in environments demanding exceptional customer service and operational efficiency. My experience spans from meticulous cleanliness standards to effective relationship management, ensuring guest satisfaction and loyalty.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Server

GameTime
12.2023 - Current

I currently serve and entertain guests to the best standards possible to ensure a lovely experience.

Deckhand

American Cruise Lines
06.2023 - 11.2024

This job was contract and I got the privelage to be a deckhand on a boat and help in maintaining the boats exterior and interior systems as well as helping to keep the vessel secure and safe for all passengers.

Service Manager

Chipotle
10.2020 - 05.2023

. I started as a crew member but within months worked my way up and become a service manager and assisted the Gm in running the store.

. I helped lead the crew for success and run the shift properly while maintaining proper standards

Server/ Host/ To-go Specialist

Outback Steakhouse
03.2018 - 09.2020

I used customer service techniques to properly serve and treat guests to a wonderful dining experience and I also would help seat guests in the dining room to be served for meals

. On certain days I would also help take to-go orders for guests who preferred to have their meal at home

Dishwasher/ Delivery Driver

Mezzaluna Pizzeria
08.2016 - 09.2018

. I helped wash dishes to keep the flow of server processing smoothly.

. I also ending up becoming a delivery driver and drove food to guests in a quick but safe manner.

Customer Service

Melissa’s Car Wash
05.2012 - 06.2016

. I provided greetings and care to guests as they entered and let the car wash. I prepped cars before they entered the machines to ensure they were cleaned properly.

. I also maintained the properties looks to ensure it appealed to people.

Education

Bachelors In Business - Business

Daytona State College
Daytona Beach, FL

High School Diploma -

Riverbend Academy
Ormond Beach
05.2017

Skills

  • Exceptional customer service
  • Cash Handling
  • Guest Engagement
  • Professional Appearance
  • Memory retention
  • Cleanliness standards
  • Safe Food Handling
  • Menu Memorization
  • Food Running
  • Service prioritization
  • Food safety understanding
  • Sales Techniques
  • Order Accuracy
  • Supply Restocking
  • Quality Control
  • Food safety practices
  • Performance Improvement
  • Table Bussing
  • Suggestive Selling
  • Relationship Management
  • Dining area maintenance
  • Allergy awareness
  • Order Management
  • Tableside Etiquette
  • Food sales and promotion
  • Guest Seating
  • Table Setting
  • Item promotion
  • Table setting knowledge
  • Ordering Procedures
  • Menu presentation

Certification

Servsafe Manager

Timeline

Server

GameTime
12.2023 - Current

Deckhand

American Cruise Lines
06.2023 - 11.2024

Service Manager

Chipotle
10.2020 - 05.2023

Server/ Host/ To-go Specialist

Outback Steakhouse
03.2018 - 09.2020

Dishwasher/ Delivery Driver

Mezzaluna Pizzeria
08.2016 - 09.2018

Customer Service

Melissa’s Car Wash
05.2012 - 06.2016

Bachelors In Business - Business

Daytona State College

High School Diploma -

Riverbend Academy
Samuel Loutzenhiser