Samuel L. Reiger
Morganton,NC
Summary
Dynamic professional with a proven track record at the Indianapolis Motor Speedway, excelling in project management and customer service. Successfully increased facility membership by over 250% through strategic programming and community engagement. Adept at promotional event planning and fostering teamwork, ensuring exceptional guest experiences in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Aquatic Director
AMY Wellness Foundation YMCA of Mitchell County
Spruce Pine , NC
07.2025 - Current
- Grew facility membership from under 1,000 to over 3,500 through strategic programming, community outreach, and member retention initiatives
- Expanded aquatics programs to enhance community engagement in emerging swim market
- Recruited, hired, trained, and supervised a team of 15+ lifeguards and swim instructors, maintaining consistent safety coverage and professional development
- Developed and enforced safety protocols, risk management procedures, and emergency action plans to ensure a secure environment for members and staff
- Directed daily facility operations, ensuring safety, efficiency, and high standards of overall functionality
- Resolved complex operational, staffing, and member-related issues in a fast-paced aquatics environment
- Built strong relationships with members, families, and community stakeholders to foster a welcoming and inclusive aquatic culture
Guest Experience Operations Intern
Indianapolis Motor Speedway
01.2025 - 07.2025
- Addressed and resolved issues during marquee and tier 2 events, enhancing guest satisfaction and operational flow.
- Coordinated facility set-up and tear down operations for marquee and tier 2 events, ensuring seamless transitions.
- Supported IMS Guest Experience department by organizing documentation and scheduling, contributing to efficient operations.
- Managed the employee database contained in the IMS Scheduling System.
Lifeguard
University of Indianapolis
01.2023 - 01.2025
- Responded promptly to emergencies, providing first aid and rescue assistance.
- Monitored and ensured safety of patrons in swimming pool.
- Monitored pool activities to ensure participant safety and adherence to rules.
- Conducted regular equipment checks to maintain safety and operational standards.
Assistant Coach
Brownsburg Swim Club
06.2024 - 08.2024
- Led practices and workouts, ensuring continuity and focus in training in absence of head coach.
- Supported athletes in developing physical skills and mental resilience, enhancing overall performance.
- Encouraged athletes to train diligently, strategize during races, and enjoy the sport.
Education
Bachelor of Science - Sports Management
University of Indianapolis
05.2025
Skills
- Microsoft Office
- Google products
- Project Management
- Promotional Event Planning
- Teamwork
- Customer Service
Professional Development
Four-year Collegiate Athlete, 2021 - 2025, Member of the University of Indianapolis Swim and Dive Team., Sprint Backstroke and Butterfly Specialist.
Timeline
Aquatic Director
AMY Wellness Foundation YMCA of Mitchell County
07.2025 - Current
Guest Experience Operations Intern
Indianapolis Motor Speedway
01.2025 - 07.2025
Assistant Coach
Brownsburg Swim Club
06.2024 - 08.2024
Lifeguard
University of Indianapolis
01.2023 - 01.2025
Bachelor of Science - Sports Management
University of Indianapolis