Samuel Lucas
Warsaw,NY
Summary
Accomplished professional with a proven track record in the New York State Department of Corrections - Attica, where I significantly reduced inmate altercations. Skilled in complex problem-solving and outstanding communication, I excel in high-pressure environments, ensuring integrity and attention to detail. Achieved consistent sales targets at Castilone Chrysler Dodge Jeep Ram, demonstrating persuasive communication and negotiation skills.
Professional equipment operator with proven track record in handling and maintaining heavy machinery. Skilled in safety protocols, efficient operation, and troubleshooting mechanical issues. Strong focus on team collaboration and adaptability to meet changing needs. Reliable and results-driven with commitment to achieving operational goals.
Overview
15
15
years of professional experience
Work History
Correction Officer
New York State Department of Corrections - Attica
01.2018 - Current
- Reduced inmate altercations by maintaining consistent enforcement of rules and regulations.
- Examined incoming and outgoing mail to detect contraband.
- Prepared reports to document incidents and violations.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
SGT/E-5, Team Leader, Heavy Equipment Operator
New York Army National Guard
01.2010 - Current
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Enhanced job site safety by implementing strict adherence to safety protocols and regulations for heavy equipment operations.
- Trained in diverse pieces of equipment and useful attachments to handle team needs.
Consumer Care (Collections Specialist)
Coast Professional, Inc.
01.2016 - 01.2018
- Maintained compliance with state and federal regulations during all collections activities, ensuring ethical business practices.
- Used skip tracing and other techniques to locate debtors.
- Researched accounts and completed due diligence to resolve collection problems.
- Maintained high volume of calls and met demands of busy and productive group.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
Debt Collector
Pioneer Credit Recovery Inc.
10.2015 - 12.2015
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Maintained high volume of calls and met demands of busy and productive group.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Streamlined collection processes, optimizing efficiency through automation and prioritization of high-risk accounts.
Automotive Sales Representative
Castilone Chrysler Dodge Jeep Ram
05.2015 - 10.2015
- Delivered exceptional customer service, fostering relationships that led to repeat business and referrals.
- Achieved sales targets consistently by employing effective negotiation tactics and persuasive communication skills during client interactions.
- Increased customer satisfaction by providing tailored advice on vehicle selection and features.
- Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
Education
New York State EMT - Emergency Medical Services
Niagara County Community College
Niagara Falls, NY03-2022
High School Diploma -
Wayland-Cohocton High School
2350 NY-63, Wayland, NY 1457206-2011
Skills
- Attention to detail
- Complex Problem-solving
- Work Planning and Prioritization
- Outstanding communication
- Integrity and honesty
- Repair and maintenance
Timeline
Correction Officer
New York State Department of Corrections - Attica
01.2018 - Current
Consumer Care (Collections Specialist)
Coast Professional, Inc.
01.2016 - 01.2018
Debt Collector
Pioneer Credit Recovery Inc.
10.2015 - 12.2015
Automotive Sales Representative
Castilone Chrysler Dodge Jeep Ram
05.2015 - 10.2015
SGT/E-5, Team Leader, Heavy Equipment Operator
New York Army National Guard
01.2010 - Current
New York State EMT - Emergency Medical Services
Niagara County Community College
High School Diploma -
Wayland-Cohocton High School
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